I'm renting a flat privately and dealing direct with the landlord. After I'd signed the contract he told me I'd be dealing mostly with his sister, since he's "often away".
The sister is doing a really crappy job, often taking days to respond to emails (I don't have a phone number for her) and dithering about very basic things. A month ago I reported that the washing machine had died and gave them the error message so they knew exactly what the problem was. The landlord told me the manufacturers could repair it but they'd need to order a replacement part and it would be 2-3 weeks. Then two weeks ago the sister brought over an engineer, who said it would be cheaper to replace the whole thing. I haven't heard anything since then so I emailed them both and asked for an update, and the sister said she wanted a "second opinion" and when asked me to let her know when I would be available to let in a second engineer (this was only in response to a chasing email from me, I hadn't heard anything in the meantime).
I told her I thought the delay and mixed messages was "unprofessional" and she's taken exception to the term, since she's "not running an office and this is not an office issue". Admittedly if she's just doing her a brother a favour she's not obliged to treat it as a professional concern, but somebody must owe me an adequate response, surely? Would I be within my rights to insist on dealing only with the landlord himself from now on? Do I, in fact, have any rights, or have they got me over a barrel?
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AIBU?
To ask to deal directly with the landlord?
16 replies
easterholidays · 21/11/2016 11:49
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