So I called the customer service about a pending payment which has already been deducted from my account. I was told it will undergo a clearing system so it will be released within five business days.
So I asked, what was the problem? Why wasn't I given the option to use instant payment when I made the transaction?
Staff said it's because I had a failed transaction one week ago. So I asked, but why was I able to use Paypal without a problem five times after that? She said, its because Paypal used your second funding source, the credit card.
So I told her, you know I actually don't understand why that failed since I have two funding sources. Why didn't Paypal use the second one yesterday? Also, I had funds in my first account. If I didn't, why didn't it use the second one like the first five transactions after the failed one? As a result, I was fined by my bank.
Then she said, Paypal does not know what happens with your bank (which obviously I knew), it does not matter if you have a million dollars in your account (her tone was very condescending but I let it go)
Then the staff said, you were given an option to use your credit card directly when you checked out on ebay. I was surprised because essentially she's saying I shouldn't have used Paypal. Isn't she supposed to be promoting her product?
Anyway so I continued, I said, ok so my echeque was deducted immediately but it needs to undergo a clearing system (repeating what she said) and she interrupted me and said, "I have already explained that". I said yes, you have, that's why I'm telling you I understood it.
I'm very pissed off. You'd think Paypal is a convenient instant transfer option but no.
Please or to access all these features
Please
or
to access all these features
AIBU?
to be pissed off at Paypal?
13 replies
AteRiri · 17/11/2016 00:38
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