Hi I work self employed as a cleaner, I really love the cleaning side but am still finding it hard being assertive. Today I received an abuse call from a customer who I have recently taken on, apparently she didn't get my text informing her due to twisting my elbow I was unable to do her booking yesterday, I know I sent the text as it is in my phones records. The customer left missed calls at 3am this morning, but at 8.45am today I picked up only for her to be screaming down the phone I had let her down and she wants me to pay her a cancellation fee and to compensate her for letting her down, I have sinced received texts telling me that she had air bnb guests staying at her flat yesterday and they were disappointed by the state of the place and they are refusing to pay their cleaning fee, which incidentally three times more than I was charging. Aibu for refusing to pay her.
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AIBU?
aibu to refuse to pay a customer a cancellation fee
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Ldnmum2015 · 07/11/2016 16:18
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