I bought some pyjamas from M&S for DS (aged 3) 5 weeks ago. Worn (indoors, as pyjamas tend to be) several times and washed according to instructions. Noticed a small hole had worn through one knee yesterday. Took them back with the receipt to the store, thinking pyjamas should surely last more than 5 weeks and asked for a credit note.
I was told that this could not possibly be a manufacturing fault as the hole was not along a seam, and so they could not send it back and there was nothing that could be done. Another assistant joined in and agreed with her.
I asked to speak to a manager. While waiting for a manager, the assistants had gone behind a door next to the desk and I heard one say to the other (loudly enough that I suspect she wanted me to hear) "that woman at the desk, she's definitely cut a hole in those trousers".
DH joined me at this point. Attitude of staff changes. Not sure if it is relevant but he is white (and male, obviously) and I am not; I only mention it as it's not the first time I am treated like crap alone and then suddenly better when he arrives.
The manager arrived and authorised a refund, saying send it back as a manufacturing fault. Assistant refunded me with cats bum face. I told quietly her as I was leaving that I had heard them talking; she denied everything.
I hate conflict and feel really shaken now. AIBU to have taken them back? Should I just have binned them and accepted that M&S clothes are crap quality and don't last longer than 5 weeks of occasional indoor use?
And AIBU to feel upset about being accused of deliberately damaging the clothes and lying? I know I shouldn't care what strangers think of me but it's really upset me.
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AIBU?
M&S returns - was I being unreasonable?
107 replies
ChickenTinkiiev · 06/11/2016 17:21
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