I took my daughter to get shoes from a Clarks factory outlet store. Had her feet measured but the fitter said the children's shoes she tried didn't fit. She got her an adult pair of shoes, fitted them and said they were good so we bought them.
3 weeks into the new term and noticed that the rubber on the sole of the shoes had worn away and the wooden heels were being worn down. I took them back with receipt in hand. The shop assistant and manager said that this was 'normal wear and tear' (after THREE weeks!) and they couldn't do anything. Apparently adults shoes aren't subject to the same rigorous testing as kids. They refused to replace them so I contacted head office who said:
"From looking the photo's we can't see any fault in either the materials or the construction, and believe the condition reflects the type and amount of wear received. Therefore, stand by the stores decision. Children's shoes are designed to deal with the rough wear and tear school shoes receive. It is therefore our opinion that an adults shoe worn for school would not give the same wear. "
She's 12 - she doesn't do rough play in them!
So mumsnetters, aibu to expect that they shouldn't have recommended adult shoes if they aren't suitable for normal school wear? And aibu to expect even adult shoes to stand up to being worn for 15 days without needing re-heeling?
Not much I can do about it now but I'm really cross that I spent £32 on them!
Please or to access all these features
Please
or
to access all these features
AIBU?
to expect better from Clarks, pics included?
69 replies
Conkerharvester · 20/10/2016 13:37
OP posts:
Newsletters you might like
Please create an account
To comment on this thread you need to create a Mumsnet account.