Myself and my husband have just returned from a cruise. The toilet was constantly blocking and the whole corridor smelled disgusting - people were holding their noses when they went down it. We complained to the room stewards on at least five occasions with no joy. We then complained at reception on at least three separate occasions. I asked for my complaints to be logged as I was going to contact the travel company when I returned home. It was so bad that we had to use a public toilet on a floor above our cabin a few times a day. The travel company have now come back (after investigating my complaint) to say that toilets on a ship get blocked and that there is no record of my complaint. They said I should have made the travel rep aware of the issue. There was no travel rep and I complained at the reception desk and the cabin stewards. What else was I supposed to do. They are not offering any type of compensation and I think we should at least be due something. How should I proceed?
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