Went to visit elderly relative in hospital this afternoon and on the same ward another elderly lady was in bed. She rang her buzzer and I heard one of the care assistants say to a colleague "ignore it, she's been doing it all day, attention seeking" 😳 So the buzzer was ringing for another 10 minutes or so. Eventually the care assistant came and snapped "what do you want this time becAuse we're busy". The lady replied that she needed to make a call but couldn't reach her phone so the caret passed her her phone and walked out. A while later the lady pressed her buzzer again and a nurse came in and said "is it important because we're very busy" 😲 The lady said something about wanting her socks putting on which the nurse begrudgingly did for her. Just before we left the lady pressed her buzzer and the first carer came charging back in, turned off the buzzer, snapped "sorry, we're busy now" and walked out!!!!
So anyway as I left I spoke to the qualified nurse and said I felt the lady had been treated unfairly and it worries me that my relative may be reluctant to ask for her if this is the way patients are treated so the nurse sAid "I'm sorry but when you have buzzers going off in every room, the phone ringing and patients in genuine need of assistance it does get irritating when someone presses their buzzer every 5 minutes just to ask you to pick up bits of tissue or tell you that their coffee is cold. " she went on to hand me a pals leaflet and told me to complain about the lack of staff!! Aibu to actually complain about the staff that WERE on duty?
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AIBU?
To report this nurse?
188 replies
TheDonOfWinterville · 18/10/2016 15:30
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