I bought a new bike last weekend. I was very nervous about getting the wrong size, having previously been matched to a bike the was too big and smashing my arm. I tried a few bikes but the best fit within budget was only available online (I need a really small one).
I called the shop with hundreds of measurements and spent about an hour getting recommendations from the staff. I then checked their online size guides. Both said I needed the second frame size - I checked multiple times on the phone that I didn't actually need the first!
You can guess where this is going... It arrived this weekend, I took it to be built and serviced, it is miles too big. I'd need to be around six foot 5 for it to fit.
It took ages to work out how to request a return, there was no info in the order email. I sent an email, as requested, but they've replied to say that they don't offer refunds. I've quoted the Consumer regulations saying I have 14 days to return, but they've now said that I need to pay for the return (won't be cheap, as it's a bike...) unless it's faulty. They will then take 15% off for a restocking fee, and 25% off because the bike has been assembled so will no longer be 'perfect'. I can fight the latter two, but I think it's a bit unfair to make me pay to return it when it's not fit for purpose...
Does anyone know if I do need to pay to return? They've linked to a dodgy website page but it's not accessible from the homepage and nothing was mentioned in the order process or confirmation. I did pay through Paypal, but I don't think they'll be keen to get involved.
Thanks :)
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AIBU?
to think the company should pay for the return?
3 replies
AnchorDownDeepBreath · 16/10/2016 19:50
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