I've been with EE for my home broadband for a good while now, since they started doing broadband in fact.
I moved house 2 months ago, and in error my internet was cancelled rather than switched, but I decided to stay with them anyway and get it all done again (best price for fiber broadband in my area)
It took them a week and a half/2 weeks to come out and fit everything, so now I'm at the end of the first month, my bill is due.
Bill arrived today, £250, except it was only meant to be £90 (for installation) Plus £22 due for the first months bill, with the 2nd being due in approx 2 weeks but I was going to pay for both, But my due balance should've only been £112, I was intent on paying the extra £22 however
.
I rang them up immediately and they told me the massive bill was due to the engineers (installation) being here for over 3 hours (What a stupid charge. surely the installation fee covers this so long as no extra work in itself/materials etc are used?)
irrelevant anyway as the engineer was here for no longer than an hour, as I remember watching an episode of breaking bad in the next room while he worked. I told them that I was 100 percent sure of this so was put on hold while they went to check. turns out engineers have lied/misinformed them and they were only here for a one hour slot as their time sheets show, so now I've had the 'extra' amount credited to my bill by EE. But AIBU to not trust them anymore and want to switch?
is this actually common?
I was really really surprised that EE hire fraudsters :S
Please or to access all these features
Please
or
to access all these features
AIBU?
To not trust EE after this
8 replies
Cocklodger · 23/09/2016 12:39
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