To not trust EE after this

(9 Posts)
Cocklodger Fri 23-Sep-16 12:39:32

I've been with EE for my home broadband for a good while now, since they started doing broadband in fact.
I moved house 2 months ago, and in error my internet was cancelled rather than switched, but I decided to stay with them anyway and get it all done again (best price for fiber broadband in my area)
It took them a week and a half/2 weeks to come out and fit everything, so now I'm at the end of the first month, my bill is due.
Bill arrived today, £250, except it was only meant to be £90 (for installation) Plus £22 due for the first months bill, with the 2nd being due in approx 2 weeks but I was going to pay for both, But my due balance should've only been £112, I was intent on paying the extra £22 however
.
I rang them up immediately and they told me the massive bill was due to the engineers (installation) being here for over 3 hours (What a stupid charge. surely the installation fee covers this so long as no extra work in itself/materials etc are used?)
irrelevant anyway as the engineer was here for no longer than an hour, as I remember watching an episode of breaking bad in the next room while he worked. I told them that I was 100 percent sure of this so was put on hold while they went to check. turns out engineers have lied/misinformed them and they were only here for a one hour slot as their time sheets show, so now I've had the 'extra' amount credited to my bill by EE. But AIBU to not trust them anymore and want to switch?
is this actually common?
I was really really surprised that EE hire fraudsters :S

TheBathroomSink Fri 23-Sep-16 12:48:36

Who were the engineers working for? If it was Openreach, then you'll be stuck with them whoever you use (except Virgin). If they were subcontractors for EE and nothing to do with Openreach, then I would probably just ask EE to ensure that they didn't use them again for your property. How often are you likely to need engineers, and is it worth the hassle of switching when you've just got set up?

Cocklodger Fri 23-Sep-16 12:51:48

I'm unsure if I'd go as far to actually switch but I really feel uneasy using them now! No idea who the engineers worked for but I assumed EE as they had an EE van.

YesItsMeIDontCare Fri 23-Sep-16 12:54:22

EE are a pile of wank.

<unhelpful>

TheBathroomSink Fri 23-Sep-16 13:26:19

I get what you mean, but the problem is, all the phone companies are shit in a variety of ways - they all screw up billing, they've all been known to try to charge for engineers who either don't turn up, don't fix what's broken or fix something which was broken elsewhere so you shouldn't get charged for it.

If you have a reliable connection at a decent price and they haven't previously made a habit of billing you incorrectly, I'd be inclined to stick with them for now, at least.

JustMarriedBecca Fri 23-Sep-16 13:39:54

It's taken us three weeks to get a home move with EE because they've been so rubbish. The engineer didn't turn up four times and now the speed is something like 0.14.

They've said it'll be another 14 days from the engineers visit to get some speed.

I could not recommend EE any less

StarBurger Fri 23-Sep-16 13:46:15

EE are lying robbing cunts!

They changed my fone number without telling me. Said it would take a month to sort out as it was holiday season almost 10 months on I still have the wrong number.

They lied about extras that we apparently would get bit never did.

They lied about costings.

Basically do not go with these cowboys shall be changing as soon as contracts are up (2 x mobile and broadband and land-line)

wasonthelist Fri 23-Sep-16 13:57:07

...are a pile of wank.

.....are lying robbing cunts!

Unfortunately applies to all ISPs I've tried so far so (sadly) probably no point in switching.

Also Virgin aside the "competition" to BT mostly end up using BT openreach and so are just as wanky as BT in the end (and they are genuinely 100% wanky).

EnriqueTheRingBearingLizard Fri 23-Sep-16 14:03:55

Unless you have mobile, satellite or cable broadband, all the landline based infrastructure belongs to and is 'engineered' and maintained by Openreach, which is a BT Group company, although Openreach themselves do use subcontractors for new broadband installations. I've never known a new installation be anything other than a fixed cost though, not before reading this, unless it's a very hard to service area with costs quoted up front.

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