NC because this may out me (I've whinged a lot about this to various friends today)
Called doctors surgery this morning to get an appointment for 6 month old. Obviously wanted one for today so was calling between 8 and 9 am.
Eventually, after an hour on hold (it's a busy surgery so not overly bothered about that), receptionist answers asking how she can help. Conversation went like this:
R: how can I help?
Me: id like an appointment for today please.
R: we only have emergency appts. Is it really an emergency?
Me: yes it's for my 6 month old.
R: okay. (Takes DDs name) and what is wrong with her?
This is where I got annoyed, as that's the reason I'm seeing a doctor. I shouldn't have to list symptoms to the receptionist. She asked with such a patronising tone that I almost snapped back at her that is was the doctors business not hers. However, that is unreasonable so I answered politely whilst seething quietly.
I probably ABU, is it standard practice now for receptionists to ask why you are seeing a doctor? Does it help them decide if it is an emergency? I just don't get why she needed to know.
Please or to access all these features
Please
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AIBU?
AIBU to be annoyed at doctors receptionist?
206 replies
ihatetheoneshow · 19/09/2016 19:11
OP posts:
Spam88 ·
19/09/2016 19:30
This reply has been deleted
Message withdrawn at poster's request.
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