I've already asked for a partial refund, more to make a point than anything else, but wondering what others would do in the same situation.
Paid £700 for a week in a self catering cottage for myself, dp and dc. On day 5 I opened a cupboard in the kitchen and was hit by a very strong smell of gas. Opened all the doors and windows, called the agency, they sent an agency rep to check it out and the rep called out a gas engineer who replaced the meter which was leaking from a valve! All this took up most of the day, and we couldn't cook or get washed.
No further contact from the agency to thank us for reporting the leak (which must have been longstanding) or check we were ok, and no carbon monoxide alarms at the property (which I'm not sure is even legal).
We had two further days at the cottage.
I honestly wouldn't have asked for compensation for the disruption had they just had the decency to phone and check we were ok or apologise for gassing us for 5 days, but they did nothing and said nothing at all.
So after leaving it a few days to see if they would be in touch I decided to email them yesterday and told them that I think it was a dangerous situation for my family and asked for a refund for the first 5 days. I also asked for a copy of the last gas safety inspection certificate for the property, and asked why they have no CO monitors there.
I haven't had a response yet.
Please or to access all these features
Please
or
to access all these features
AIBU?
to ask for a partial refund for holiday cottage?
142 replies
PinkFroggy · 27/08/2016 12:16
OP posts:
Newsletters you might like
Becky546 ·
27/08/2016 15:21
This reply has been deleted
Message withdrawn at poster's request.
Please create an account
To comment on this thread you need to create a Mumsnet account.