I went to a nationwide supermarket yesterday and bought a trolley full of shopping including some kiddy food ready meals that were on offer. My DD is a bit of a fussy eater so I thought I'd have a go at offering her new foods without the effort and pain of having to cook and probably throw away a home cooked meal. (I normally cook everything from scratch so this is a bit of a departure for me.) When I got home I discovered one of the ready meals was dated best before end April 2015. The product contains beef but does not need chilling. I immediately called up the store to warn them. I got through to customer services who apologised and offered a refund. I had to suggest they should check the rest of stock and they said they would and would have hung up if I hadn't asked 'don't you want the details about the product?' I insisted on giving the name of the item and then the assistant did go and check to make sure there was nothing left on the shelves. I also gave the barcode and asked if there was any way they could check to see if any more out of date ones had been sold. Not sure if that was possible on the system but the assistant really didn't seem concerned or proactive considering children could have been eating a meat product 16 months out of date. Am I being too fussy? I'm not someone who throws food away the moment of midnight on their bbe but 16 MONTHS!!! I think just offering a flat refund is a bit paltry too. To me it suggests that their whole storage and stock rotation and staff training needs monitoring.
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AIBU?
To think just offering a refund is not enough?
63 replies
CircleofWillis · 04/08/2016 04:18
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04/08/2016 04:21
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