Good grief

(27 Posts)
HoneyDragon Fri 29-Jul-16 13:58:36

Is it just me?

that is shocking, both on the grammer and the fact that they appear to be refusing to do anything.

Footyfan16 Fri 29-Jul-16 14:09:09

Yes you defo need to get that mailbox cleared!

HoneyDragon Fri 29-Jul-16 14:09:50

Footygrin I have, it was 50'000

HoneyDragon Fri 29-Jul-16 14:10:57

The appliance in question was burning and they wanted it kept in situ for three weeks to send a engineer out.

flanjabelle Fri 29-Jul-16 14:12:27

They have replaced my faulty machine without ever inspecting it. That is a load of bullocks.

flanjabelle Fri 29-Jul-16 14:13:01

Bollocks even. Bloody autocorrect.

Soapalert Fri 29-Jul-16 14:14:23

Stepaway - it is grammAr gringrin

MLGs Fri 29-Jul-16 14:17:05

They was well out of order, Op. They should of given you another one. Was it them that you brought it from?

StepAwayFromTheThesaurus Fri 29-Jul-16 14:23:39

Oh we were feeling positively murderous about hotpoint two weeks ago. They said they'd send round an engineer to sort the death trap dryer. We got a weirdly specific-yet-vague text saying the engineer would be there between 12.34 and 4.34 (or similar) but no one turned up.

So DH tried phoning them only to gf passed around between departments no less than 8 times! He asked the third last person to pass him on to a manager but he lied said no manager was available. The second last person told DH that managers are always available so he asked to speak to her manager. She then tried to backtrack and claim it wasn't possible!

Eventually he got a manager who sorted it out. The engineer came today and presumably our dryer isn't going to kill us anymore.

It was kafkaesque.

NeedACleverNN Fri 29-Jul-16 14:23:47

That is terrible customer service and a dangerous one at that.

Pestilence13610 Fri 29-Jul-16 14:26:32

Take to twitter?

HoneyDragon Fri 29-Jul-16 14:30:20

This all happened at Christmas ...I don't want anything other than an explanation for, as others have experienced, the lies, the failure to log calls and make notes, the huge call times at my cost and the crappy attitude.

HoneyDragon Fri 29-Jul-16 14:31:46

That was the response from Twitter pestilence. They clearly have their finest on there wink

DrawingLife Fri 29-Jul-16 14:37:38

Dragon, sorry if you're aware of this but this problem (appliances catching fire) is well known and Hotpoint have been subject to a "You and Yours" investigation over this. I remember hearing it earlier this year, but not the content, sorry. I do think there was a recall or customers were entitled to a replacement etc. Shocking waiting times, I remember. Anyway, don't let them BS you and don't let them get away with it, they know there is a problem with their machines.

StepAwayFromTheThesaurus Fri 29-Jul-16 14:41:57

I just had a look to see if I could find the direct phone number for the (actually helpful) manager that sorted it out for us. But alas I must have actually cleared out my bag!

ExtraHotLatteToGo Fri 29-Jul-16 14:44:08

We was gonna buy an hot point two but choosed anover one dat was beda.

Pestilence13610 Fri 29-Jul-16 14:51:04

I had a samsung fridge freezer that went a bit very wrong, google told me it was a known issue, they had some out to sort it in 2 days. All very polite and civilised. I would buy samsung again.

Moral of this story MNs don't buy Hotpoint, not only do their appliances catch fire (someone had another thread yesterday) also their customer service is appalling.

And to Hotpoint, we all cock up occasionally, decent customer service helps to stop your company getting a bad reputation and risking bankruptcy, your choice.

ptumbi Fri 29-Jul-16 14:54:32

MLG - grin surely you mean was it them you brought it off of?

ILostItInTheEarlyNineties Fri 29-Jul-16 14:55:49

grin ExtraHot
I was going to suggest replying;

Me and hubby wasn't verry pleased wiv you're last message and we was extremely not happy wiv custermer service, Yours sinsearley,

HoneyDragon Fri 29-Jul-16 15:00:11

I responded as thus....

Wow thanks for your in depth investigation and fabulous grammar. Did you miss the bit where you wanted me to keep the flambé fridge freezer in my house, with my children for at least three weeks to send an engineer to look at it? It's not that you were prevented from sending an engineer, you couldn't send one in good time. I HAD to get a second opinion and it was deemed unsafe. You explained you were busy due to Tumble Dryers and couldn't do anything. You wouldn't accept photos of proof and wouldn't offer to let D&G deal with it like other company's as "that's not the way we do things". I'm still waiting for an adequate explanation for your rubbish treatment of me in a dangerous situation. That wasn't one.

Stepaway - it is grammAr of course it is grin
<tries to blame auto correct... fails>

pearlylum Fri 29-Jul-16 15:29:23

I am astounded . 30,000 emails in your inbox- that must be slowing things down. Why not have a clean up.

flanjabelle Fri 29-Jul-16 16:13:50

Good for you!!! Let us know if they respond. If not definitely start the formal complaints procedure.

HoneyDragon Fri 29-Jul-16 16:47:07

It was an error years ago when Sky changed to Yahoo.

Suddenly I woke up with eighty billion previously deleted emails. I'll get round to addressing it one day blush

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