Loooong time lurker first time proper poster. Would really like to know what you all think?
So I purchased some new in ear earphones from a large long running well known cd/dvd shop last week (don't think I can name the shop here) and immediately discovered they were not working properly, they kept cutting in and out whilst using, not a lot but definitely in a noticeable way when walking whilst listing to music with my phone in my pocket.
I mananged to find the time yesterday to return them to a different branch so went in to return them and the first person I went up to said that's fine but she will have to test them, she then proceeds to put them into her ears and listen to some music
I immediately thought umm that's a bit gross but let her carry on as I just wanted the refund. She then goes over to another member of staff who does the same and they wiggle the cable whilst listening, then they finally come over to me and tell me they do work (!?)
might just need to point out now these are the in ear earphones, the type that you full on wedge into your ears so definitely not hygienic to share.
Immediately I just say 'they don't work' and stress the problem is not consistent but he just continues to say they work and tries to get me to listen whilst he plays music (after they have been in both staffs ears)
So I get a manager over who proceeds to do the same, yes puts them in his ears and listen to some music whilst shaking the cable a bit, he then says he can't see a fault so won't be refunding them.
So I am left with a pair of earphones less then a week old which have been in three strangers ears and certainly do not fully work.
They certainly do not fully work, I tested them on two music players on two days.
So AIBU to think the service from the shop was poor as testing them in this manner was not adequate and expecting a customer to take back a pair of in ear earphones after 3 staff members had put them in there ears is just plain gross?
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AIBU?
to think the service from this shop was not only bad but also rather gross
64 replies
DanNickBen · 26/07/2016 22:25
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