Exactly that. DF sadly passed last year. His home was sold in the Spring and all final meter readings were given to the various utilities companies. It has taken almost five months for the electricity company to send us the final bill/account statement, thus delaying the estate being settled by the same amount of time. All other companies sent us final bills within a week or two, the banks etc did their bits, it's just this one bill that has caused everything else to be left hanging. To add insult to injury, the account is/was also significantly in credit and we can't do anything else until that refund has been received... Hopefully once we have this, probate can be finalised and the estate settled. It's like some kind of neverending farce.
I can't get any explanation from the company about what has happened, I haven't had an apology and no one can explain to me what has taken so long. I don't want compensation or anything like that, I just want an apology and explanation, as well as for no one else to get caught up in the same kind of Freudian mess.
AIBU to take this to Ofgem?
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AIBU?
... to complain to Ofgem? 5 months to get a final elec bill post sale of deceased relative's home
6 replies
NPowerShitShower · 26/07/2016 19:30
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