AIBU to think being charged to have the dye washed out of my hair is wrong?

[Wensleydale1]

I've just got back from having my greys done and didn't have a blow-dry as normal, she just literally blasted my hair for one minute to stop it dripping (still completely wet). So I thought I'd pay the £45 listed for a full head colour. But I was charged £52 - and when I queried it the manager said that was for having my hair washed. Wtf? She said it was classed as a 'second service' so I explained that it couldn't be, because I couldn't have walked out of the salon with a hair full of dye could I, so it wasn't a choice. But she just kept going on about how some places charge £70 for a full head of colour. But that's not the point, is it, it's not being transparent about what a full head of colour will actually cost. It's always going to be a minimum of £52, not £45, so list it as £52!!!

[WhoTheFuckIsSimon]

I agree with you. Never had a wash during a hair dye being charged as extra.

[Threepineapples]

Yanbu - Washing out is part of the colour fee at the salon I go to

[abbieanders]

I wouldn't go back. Ridiculous.

[getyourfingeroutyournose]

They should have advertised the price as £52 or told you what the total would be before hand. Yanbu.

[Wensleydale1]

It's a shame because the girl that does my hair is great and always does a good job! I feel a bit uncomfortable going back after raising this with the manager

[ShatnersBassoon]

YANBU. Removing the dye is certainly part of that one service. It isn't optional.

[freshprincess]

I've never heard of that. You hardly have the option to refuse it.

[louisagradgrind]

That sounds nonsensical and YANBU.

[Elledouble]

YANBU! I've had my hair dyed professionally loads of times and I've always had the wash afterwards quoted as part of the price. That's an insane way to do business.

[Comingfoccacia]

I once asked not to have a blow dry after a hair dye but was told that the salon would allow me to leave without one as it would "reflect badly on the salon" but still wanted to charge me £20 for the blow dry......they lost my business there and then.

[Comingfoccacia]

YANBU

[TheJunctionBaby]

YANBU. have they got a social media page like facebook/twitter/instagram? If so, I'd post your grievance on there. Whenever I've done that, companies/businesses have fallen over themselves to rectify the matter

[Wensleydale1]

I sent a (private) complaint through their website feedback form and the owner has offered to refund me the £7. She said that some people who live nearby actually ask to leave the salon with the dye on so they can wash it off at home (?!!!)

[edwardcullensotherwoman]

That's ridiculous. A wash and blow dry is charged separately at my salon, but if I didn't want the blow dry I'd just pay the price for colour- which includes rinsing it off. Thats hardly a second service - I'd go with JunctionBaby 's suggestion then never return to the salon.

As for quoting other salon prices - that's neither here nor there, hers is the salon you chose!

[gingerbreadmanm]

Another one who was told a blow dry was compulsory with a colour and you would be charged for it. Ridiculous really.

[clam]

It's a bit like a garage repairing your car's engine and then charging you extra to replace all the bits they've temporarily removed during the work.

[ENormaSnob]

Eh?

Yanbu

[littleniki]

Was it the wash at the beginning that was extra. In my salon u can pay the bit extra to have a proper wash and blow dry before and after. Or not pay it and have it sprayed down with a spray bottle and a hairdryer blast at the end so it doesn't drip

[AngieBolen]

Some people go home with the colour on?

She is surely bullshitting you. At the salon I go to I'm not allowed to leave until I've had the colour checked.

I would look for somewhere else.

[TheWitTank]

Agree, that's ridiculous. A wash out of dye should be included in the price. Are you supposed to trot off home with a full head of foils or plastered in dye if you don't pay?!