More of a WWYD... Waitress dropped dish of olive oil onto my phone, now it's broken.

(186 Posts)
MaryPoppinsPenguins Sun 22-May-16 11:19:23

She was very appoogetic, and I wiped it over with a napkin and turned it upside down, but the oil has obviously got in to the piece where you hear people talking to you and you can't hear anything. So essentially, I can't make or receive calls.

Is there anything I can actually do about this? I mean, they're not going to replace my phone are they confused... Is it just bad luck and move on?

nancy75 Sun 22-May-16 11:20:20

The restaurant should have insurance to cover this?

nobilityobliges Sun 22-May-16 11:21:11

Yeah, I'd contact the restaurant and ask them to pay. Might get the waitress in trouble, which is a shame, but no you shouldn't have to just accept this.

MilkTwoSugarsThanks Sun 22-May-16 11:21:24

Yes they an replace it, and they should.

Becky546 Sun 22-May-16 11:21:57

Message withdrawn at poster's request.

MaryPoppinsPenguins Sun 22-May-16 11:22:27

I'm not sure waitressing is for her to be honest... Previous to this she dropped our bread and my DD's drink.

Thanks, I'll call the restaurant!

EponasWildDaughter Sun 22-May-16 11:22:29

as above ^ ^

Was it a posh restaurant? (makes no difference, just nosey).

PotteringAlong Sun 22-May-16 11:24:59

They should have insurance, but I'd also say that in an environment where drinks get spilt and stuff gets dropped you should not have gad your phone on the table in the first place.

MaryPoppinsPenguins Sun 22-May-16 11:26:35

Well, I just called them and the manager said 'I'm not sure what I can really do about that. I'll certainly have a chat to the staff about being more careful.'

hmm

Annoying.

MaryPoppinsPenguins Sun 22-May-16 11:27:08

Not a posh restaurant, just Ask.

LittleNelle Sun 22-May-16 11:28:48

Did you tell them what you wanted them to do? Replace your phone since they broke it?

Coconutty Sun 22-May-16 11:29:41

Message withdrawn at poster's request.

clockbuscanada Sun 22-May-16 11:29:42

Try Head Office. Sounds like the branch manager has admitted liability but doesn't have the necessary freedom to act.

WitteryTwittery Sun 22-May-16 11:30:01

Message withdrawn at poster's request.

EponasWildDaughter Sun 22-May-16 11:31:34

If it's a chain there'll be a head office/customer services number to ring i expect.

clockbuscanada Sun 22-May-16 11:31:50

But you need to be clear - what happened (waitress dropped dish on phone), impact on you (phone doesn't work), what happened when you complained (manager said they'd be more careful), what you want to happen next (chain to pay cost of repair/replacement).

GloGirl Sun 22-May-16 11:32:38

I'd write a letter to the restaurant and CC head office.

ASK should have enough money to buy you a new phone, I would insist.

EponasWildDaughter Sun 22-May-16 11:32:41

www.askitalian.co.uk/contact-us

mangocoveredlamb Sun 22-May-16 11:32:44

I'd also email head office as its a national chain. Give them a reasonable amount of time to get in touch and then take to social media.

WriteforFun1 Sun 22-May-16 11:33:04

I was thinking what Pottering said...I think an environment where food and drink is being carried, you had the phone out on the table, they might well say the risk is yours and you should look to your own insurance.

MaryPoppinsPenguins Sun 22-May-16 11:33:20

I knew someone would say you shouldn't have your phone on the table, but who doesn't these days?!

I'll ring head office. Probably tomorrow now...

bungmean Sun 22-May-16 11:35:41

Their answer wasn't good enough.
Phone back, tell them you expect your phone to be replaced.
If they refuse, go up the chain of command.

Try here: 0845 602 2704

And then here: www.facebook.com/ASKItalian

And Steve Holmes is the Chief Executive. You can tweet him here:

twitter.com/steve_holmes_10
@Steve_Holmes_10

WriteforFun1 Sun 22-May-16 11:36:49

Mary, I'm not saying you shouldn't have your phone on the table
but you should have insurance for your phone if you wanted it?

also, wait staff have to contend with a lot - realistically the chances of a spill are always there, I think it's a fact you have to accept when you go to a restaurant.

Maybe they will pay up, I don't know, but I'm just thinking they might ask about your insurance. Your mobile might be covered under your home insurance.

bloodyteenagers Sun 22-May-16 11:42:41

Phone the restaurant back. Ask for the manager again and just say you are calling for clarification that your property was damaged and the only thing that will come from this is staff told to be careful. That the cost of repair/replacement will not be covered by that branch.
They will admit this and chances are ask you why you want to know.
Tell them you want to be clear before you escalate this further.
The hit Twitter.

MangoMoon Sun 22-May-16 11:43:13

I wouldn't phone, I would email so you have a written record of all correspondence.

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