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I've messed up on Ebay - not sure how to proceed

12 replies

Flossyfloof · 11/05/2016 17:34

I sold some furniture on EBay and stupidly offered to deliver it as I was going to be close by. Now I realize the thing doesn't fit in my car - I had measured it, but it's a funny shape and I didn't realize how awkward it was. When I had made the offer dh said it might not fit, so I did message and say I would need to check if fitted. So - it doesn't. I have messaged to apologise, asking the buyer to make arrangements to collect. No response ( only messaged today, so there is time). Are they still obliged to go through with it? I might be worrying over nothing, the offer to deliver was made after the auction had finished.

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CancelTheCheque · 11/05/2016 17:43

Presumably they expected to collect before that offer so doesn't seem like a problem? If you think it will be you can also offer to mutually cancel the sale and relist out of good will. I wouldn't worry too much unless they give you cause to. We recently had a similar issue, bought something and (even after measuring) it didn't fit in the car. We were really grateful that the seller waited a week for us to arrange an alternative but didn't expect them to, would have understood if they didn't!

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NeedACleverNN · 11/05/2016 17:47

Just apologise and ask them to collect. If they say they can't, apologise again and cancel the item.

Then re list it with the details amending of the delivery. Simples

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Flossyfloof · 11/05/2016 17:48

Thanks for that - I was trying to be helpful ( and get it out of my way) but now I feel as if it's backfired!

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Ilovewillow · 11/05/2016 17:56

You could always offer them a discount on the price if they collect and if they still don't want to apologise and re-list collection only.

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Junosmum · 11/05/2016 17:57

If you put it in the ad that you'd deliver then you'll have to cancel the sale if the buyer wants. If it was collection only, and you subsequently offered to deliver in a private message then the buyer has to arrange collection, as they bid not knowing you'd deliver.

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Flossyfloof · 11/05/2016 18:10

Thanks. It was collection only. It was only when they said where they were coming from that I realised I was going to be close this week and thought it would be easy to deliver. Haven't heard back from them yet, I'll resend the message soon.

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sleeponeday · 11/05/2016 18:27

If they won before you made the offer, then it's not relevant. If it may have influenced their top price, then they have the right to cancel the sale. In reality though, sellers can just not sell and buyers just not pay - sellers will get a negative, and buyers a strike, but that's all. It's just the way Ebay is.

Don't accept Paypal for collection/delivery in person items. Paypal require proof of delivery via online tracked means - a signature won't be enough. Nothing will. There's an old scam where people collect an item and then claim non-receipt, and the seller can't prove anything. Sorry if you already knew that, but a surprising number of people don't.