after a week? A couple of members of our rather large birthday party lunch last Sunday left a quite negative review on tripadviser for a restaurant.
Just for clarity there were 10 of us, we ordered on 3 separate tickets. 2 lots came after approx. 1 1/2 hours of waiting (would have been nice to have a warning it was going to be so long but heigh-ho). The last ticket - which was actually ordered first - eventually turned up 20 mins later having been re-ordered.
We asked for the manager to come and see us, but had to request this 4 times before he eventually came over, after about a 30 minute wait, and actually being at our table several times to get cutlery. We suggested it might be nice to offer the people who had to wait 2 hours some money back (not the rest of us). They did in the end but have now accused us of being rude and aggressive, and suggested we never come back.
I am fuming because 1. It should never have got this far, if he'd come over in a reasonable amount of time we wouldn't have been so rude and 2. If they'd just held their hands up the first time and said terribly sorry can we get the 2 of you a complimentary drink (or similar), we would have felt much happier.
Usually I will never write a restaurant off after 1 visit (everyone can have an off day) - which is why we didn't write a review, but I am so cross I want to email them to tell them exactly what I think of their shoddy customer service.
I work in retail and would be appalled if my managers behaved in this way.
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To still be fuming over tripadviser response
83 replies
MrsSparkles · 09/05/2016 16:31
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