I bought a table from a very popular online furniture retailer. As their items are specially made I waited a good few weeks for delivery but when I unpacked the table it was the wrong colour. I phoned them and they apologised and said they would arrange a swap. Then they emailed and said there wasn't any other colour made and I could keep them or return them. Then they changed their mind and said they would send me the tables by this Friday. Now they have changed their mind again and said they don't have the tables after all. They are still on their site.
They said I can keep the tables with a 20% discount but I can't as they don't go with my furniture. The other option is to return them for a refund. Problem is this involves waiting in another whole day for them to collect i.e. taking another day off work just to return something I didn't order or want in the first place. And I still have no tables.
AIBU to ask them for payment for the day's holiday or refuse to return them? What are my legal rights?
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AIBU?
To refuse to wait in after shoddy service
7 replies
Shallowstreams · 26/04/2016 17:02
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