To take back these boots?

(69 Posts)
CakeNinja Thu 21-Apr-16 23:22:51

Started a thread in chat but decided to chance my arm on AIBU aswell, sorry for multiple boots spamming.

Bought some boots instore (wanted to try them on in a few sizes and am generally shit when it comes to organising myself to send stuff back so seemed like a better idea). It was end of November.

They are now unwearable due to both zips buggering up, one of the teeth (??) on one boot has fallen out so it won't zip up, and the other zip lining has torn away from the other boot.

Had dumped them in the cupboard a couple of months ago as had not kept the receipt and had resigned them to being fucked but resentful at throwing them away. The tread on them is still perfectly intact.

Today I found the receipt and am wondering if I took them back of they would replace them (I love them, although thinking they may do the same thing again?) or laugh me out of the shop for trying to get new boots out of them 6 months after purchase.

Wwyd? Try and get a replacement or resign them to the bin? WIBU to try and take them back?

Birdsgottafly Thu 21-Apr-16 23:27:58

I'm terrible for not taking stuff back, I used to send my Mum in with stuff. So I'm advising what you should do, not what I would probably do.

You'd be taking them back on the basis that they're faulty and you could argue 'not fit for purpose', so having them six months, doesn't matter.

FeliciaJollygoodfellow Thu 21-Apr-16 23:29:43

I think you'll be lucky if they even have your boots in stock, in your size, not in the sale. And I also kind of think it's a bit cheeky - you've obviously worn them.

I'd take them to a cobblers and get them repaired.

Firstlawofholes Thu 21-Apr-16 23:32:16

If you take them back within 6 months of purchase they should replace them for you as not fit for purpose. Over 6 months probably nothing will happen.

CakeNinja Thu 21-Apr-16 23:33:08

cobblers charge £30 per new zip, so £60 on top of the cost of the boots. I might just write them off.

leelu66 Thu 21-Apr-16 23:33:23

Take them with the receipt. Ask for an exchange. You don't ask, you don't get.

They can usually tell when people are genuine.

leelu66 Thu 21-Apr-16 23:34:23

Clarks refunded mum's shoes even after she wore them, just because thy weren't right for her feet.

SaucyJack Thu 21-Apr-16 23:35:49

How much were they?

I only buy cheap shoes meself, so if you were trying to return a pair of boots from the kind of shops I get mine from after six months then I'd think you were a cheeky fecking cow wink

If they could reasonably be expected to last several years, then perhaps YANBU.

CakeNinja Thu 21-Apr-16 23:35:52

They do still have them in stock, in the sale now.

BibbtyBobbityFeckOff Thu 21-Apr-16 23:36:20

I have taken boots back before when the zip of one had completely buggered up.

I was given a good will voucher of the full cost to spend in their store. But, they were a small independent family store. Not sure how you would fair with the larger companies.

CakeNinja Thu 21-Apr-16 23:37:54

They were £175 from Jones. Thought they might last longer than 4 months (probably worn 10 times as mainly wear wellies or trainers during the winter, walking or gym!) but they haven't.

Although now not sure if I want another pair of the same as will possibly end up with the same problem!

AnchorDownDeepBreath Thu 21-Apr-16 23:38:35

Give it a try. Make it clear that they broke within six months. They don't have to believe you but if both boots are broken it's likely others have had problems so they'll be aware. Plus you're asking for an exchange not a refund and that always seems less likely to be scammy!

SaucyJack Thu 21-Apr-16 23:39:48

Worth a try then. Them's not cheap shoes.

WhyCantIuseTheNameIWant Thu 21-Apr-16 23:40:18

Take them and ask. Be nice.
Show them the unworn soles.
You won't know if you don't try.

12Maudsmammy Thu 21-Apr-16 23:47:25

Hi,
Take them back. I used to work in a shoe shop (six and a half long years - think I might have been the longest serving Saturday girl ever), six months is nothing. They should give you a refund with a receipt, or an exchange to the last value of the boot (ie the sale price) with no receipt. As long as you are nice, no one will mind. It's not their personal money they are refunding. You'll probably get an aged Saturday girl like me who couldn't give two hoots and would like to be nice! Jones' normally are fairly good for this sort of thing. Six months is not reasonable wear and tear.

AlpacaLypse Thu 21-Apr-16 23:52:05

For £175 I expect winter boots to manage at least three winter seasons. If you don't ask you DEFINITELY won't get!

CakeNinja Thu 21-Apr-16 23:54:44

I was honestly prepared to just forget about them until I found the receipt this evening, I just didn't know what would be considered reasonable. It was 6 months ago!
How long do you usually get out of winter boots? One winter?
I do usually have about 3 pairs of winter boots on the go at once so don't really notice when they've had it, I've always got another pair to fall back on, but these are (in my mind!) still quite new.
Now that I've found the receipt, it's set me thinking!
So general consensus seems to be to take them in and have a word? That seems reasonable and not cheeky?

CakeNinja Thu 21-Apr-16 23:55:45

Anchor do people scam about this sort of thing? Would you see this as a scam? I think this is what I'm worried about! I don't want to be a pain in the arse for them blush

missbishi Fri 22-Apr-16 00:06:14

Cake, you paid £175 for these boots. You have every right to be a pain in the arse.

ohtheholidays Fri 22-Apr-16 00:09:44

I'd take them back OP I've had cheaper boots than what your boots have cost and I got 3 winters out of those.

missbishi Fri 22-Apr-16 00:10:31

Plus, you say the soles are intact. This should indicate to Jones that they haven't been worn much.

Ditsy4 Fri 22-Apr-16 00:12:16

Take them back the worse they can do is say no! Check out Martin Lewis site first. I had to try and get my money back for faulty goods and reading hi website made me more confident. Good luck.

CakeNinja Fri 22-Apr-16 00:16:56

Miss I definitely won't try to be, I just don't want to come across as a chancer, they're 6 months old!
Although I was surprised that they haven't lasted...
I think I'll take them in tomorrow and see what they say. Maybe!?!

CakeNinja Fri 22-Apr-16 00:17:33

Ditsy, did you have any luck in taking back your item?

CakeNinja Fri 22-Apr-16 00:21:31

Tread and zip on one boot (tread looks pretty new right?)

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