I called vax today as I need a replacement part for my steam cleaner and it is still fairly new so still under guarantee. The pleasant chap on the phone took my details but needed me to send receipt to enable a free replacement part to be ordered. "No problem" says I, "I got it from Amazon so I can forward the email proof of purchase", he asks me to do so while on the phone, he received the email and then starts asking for me to attach the receipt as a document as the email I forwarded isn't sufficient. I can't do this as the only receipt you get from Amazon is an email that I already sent. He says to cut and paste email from Amazon into an attachment. I say "why? That is nonsensical you do realise?" He gets fed up and puts me on hold for a bit while he "speaks to a supervisor" then comes back saying yep that's what we need. I cut and paste the email from Amazon that they already have, into a word document, cos that makes it for reals - then forward that. Man happy so he orders my part.
I am left feeling bemused and irritated, if he wanted to cut and paste it why couldn't he do that and how does that make it a valid receipt ffs? Apparently I could have made up my email from Amazon but I couldn't possibly fake a word doc I mean really.
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I am one of those grumpy old women or was this just ridiculous??!
16 replies
bigmouthstrikesagain · 24/02/2016 20:49
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