This man should not have been seen before us

[Teenagecrisisagain]

Dd2 felt unwell after school. Suspected UTI and very high blood sugar (she has type 1 diabetes). I called for an emergency appt and was told yes but we may have a long wait. That was ok as she needed to be seen and often there is a wait

We got there and waited. And waited. After 45 mins dd was quite fed up and obviously feeling rubbish so o have her water and tried to distract her etc. after an hour she was more unhappy and tired.

Our surgery is not a walk in. In our borough there are three big walk in surgeries /ooh for anyone and also both hospitals have urgent care centres

A man walked in and said he had an appt. after a while two receptionists were speaking to him saying it was impossible he had an appt as he wasn't registered with the surgery. He kept arguing saying he wanted to see a Dr. They kept saying no. They asked where he lived and he named somewhere approx 30 mins away so not even in the surgery catchment. He sat down and refused to go saying he wanted a prescription.

They kept reiterating he wasn't a patient and they didn't have his medical notes but he insisted.

They then let him see a doctor! Dd had to wait another 20 minutes so I complained and they said "oh we had to see him he had been waiting" to which I replied "so have we and dd is six years old and feeling very unwell and had to wait longer than someone unregistered who just walked in and demanded an appt???!" They just said "sorry"

AIBU to put a proper complaint in tomorrow to the practice manager? There's no way I could walk In to a random non walkin surgery and just demand to be seen! It's not fair at all when other people have to register and wait

[OvariesBeforeBrovaries]

I came in here ready to say YABU but YANBU. If he'd had some sort of condition/illness that meant he needed to be seen urgently I'd understand it, but just for a prescription? No way. Sounds like they were sick of him and just wanted to get him in and out.

Hope your DD is feeling better soon.

[Teenagecrisisagain]

Obviously I don't know him so can't say he wasn't I'll but he seemed well enough to have a go at them and insist unlike poor dd leaning on me with a temperature and feeling quite ill

I just couldn't believe they let him with no notes and not being registered ?

[Teenagecrisisagain]

I'm not sure how it even works without someone's notes etc ? I'm surprised they were actually allowed to see him

[TheCrimsonPleb]

It sounds like the squeaky wheel got the oil. Your daughter should have been seen first.

[MunchMunch]

YANBU but I agree, they wanted to get rid of him probably so he wouldn't kick off but didn't mind pissing you off as you were no doubt a lot nicer even when you complained.

[Teenagecrisisagain]

It's just one of those things that I expected a wait but only behind people actually registered and meant to be there ! Not someone just walking in randomly and insisting !

[Janeymoo50]

Not fair on you but I think they were trying to diffuse a potentially worsening situation. I wouldn't formally complain because it seems a really random situation they were dealing with but unfortunately you suffered because of it. Hope DD is soon feeling brighter.

[Gobbolino6]

They could simply have been flustered, or they could have had suspicions about him of which you were unaware. Frequently we get bulletins about drug seekers or people wanted by the police posing as temporary residents, often presenting false details.
I've only dealt with one, who went straight to a GP.

[Floggingmolly]

Of course he shouldn't have. Hope your dd is ok

[arethereanyleftatall]

I've worked in customer service, and the advise is always to get rid if wankers as quickly as you possibly can. Give then what they want, move on. Not particularly fair though.

[Borninthe60s]

Could have been someone with a mental illness or something life threatening that needed to be dealt with. Admittedly it wasn't handled well but you got seen. One day there'll be no NHS. Enjoy it whilst we have it.

[squiggleirl]

I do understand you were concerned about your DD, but a man showed up at the surgery thinking he had an appointment. This was a surgery he should not have been attending, but was insistent this was where he needed to be. He kept arguing with 2 receptionists, and insisted this was where he was supposed to be and that he needed a prescription. Even when it was explained to him he wasn't in the right place, he continued to argue, and insisted on staying.

This man sounds very confused. Confusion, agitation and irritability can be symptoms of very serious life-threatening conditions, and I wouldn't be assuming he was just behaving this way to avoid queuing.

[BertPuttocks]

It's possible that they assessed the potential risk of him kicking off in the presence of a young child (dd) and decided that it was safer to let him go first.

I hope your dd is on the mend soon.

[goodnightdarthvader1]

Confused, or a twat. They should have called the police. YANBU.

[Teenagecrisisagain]

Obviously I'm not an expert and it's possible he could have been ill but he looked decidedly pleased with himself as he walked out with his prescription. If he had been seriously ill I would have thought the GP would have realised rather than just giving a prescription

I expect it's more a case of what another poster said that they just didn't want him getting angry and really losing his temper in front of others

We had to wait a long time anyway and yes we were lucky to have been seen but it just really really irritated me

[Lynnm63]

I wouldn't complain as the GP surgery might decide your family isn't worth the grief and deregister you. I've known it happen to other people

[goodnightdarthvader1]

This is why people act like entitled twats, they know they'll get their way.

[BillSykesDog]

Could he have been a traveller? Some trusts have funny guidelines about seeing travellers which sometimes do involve seeing them immediately without an appointment. Even then though they should have exercised a bit of sense.

[Teenagecrisisagain]

Would they really deregister us if I complained lynn ? Surely that couldn't be allowed ?!

[MillionToOneChances]

Were you told which doctor you were waiting for? Perhaps he saw another GP who wasn't running so far behind?

I suspect they felt it best to assess him as soon as possible.

[Teenagecrisisagain]

I don't think he was a traveller. He was possibly Somalian I think but tbh I don't think it makes much difference he was just really rude regardless of nationality

[Teenagecrisisagain]

All the doctors were running late they said they would just got us in where they could with whoever was available

[Mumoftwoyoungkids]

Of course not but there may be things you don't know.

For example they may have had him see a practice nurse where as your Dd needed a doctor.

Or it may be that whatever he needed a prescription for makes him an emergency even if he seemed fit and well.

Or they may have had suspicions that he was about to turn violent.

My best friend is a GP in what is one of the most - if not the most - "challenging" practices in the UK. Their rule is that if the receptionists have a vague inkling that a patient could be dangerous then they get them in with a doctor straight away. Mainly because only seeing a doctor will defuse. But also because it is seen as better one doctor is injured (and to be fair the doctors do have panic buttons that bring security pdq) than a whole waiting room full of patients!