This man should not have been seen before us

(84 Posts)
Teenagecrisisagain Mon 22-Feb-16 20:10:52

Dd2 felt unwell after school. Suspected UTI and very high blood sugar (she has type 1 diabetes). I called for an emergency appt and was told yes but we may have a long wait. That was ok as she needed to be seen and often there is a wait

We got there and waited. And waited. After 45 mins dd was quite fed up and obviously feeling rubbish so o have her water and tried to distract her etc. after an hour she was more unhappy and tired.

Our surgery is not a walk in. In our borough there are three big walk in surgeries /ooh for anyone and also both hospitals have urgent care centres

A man walked in and said he had an appt. after a while two receptionists were speaking to him saying it was impossible he had an appt as he wasn't registered with the surgery. He kept arguing saying he wanted to see a Dr. They kept saying no. They asked where he lived and he named somewhere approx 30 mins away so not even in the surgery catchment. He sat down and refused to go saying he wanted a prescription.

They kept reiterating he wasn't a patient and they didn't have his medical notes but he insisted.

They then let him see a doctor! Dd had to wait another 20 minutes so I complained and they said "oh we had to see him he had been waiting" to which I replied "so have we and dd is six years old and feeling very unwell and had to wait longer than someone unregistered who just walked in and demanded an appt???!" They just said "sorry"

AIBU to put a proper complaint in tomorrow to the practice manager? There's no way I could walk In to a random non walkin surgery and just demand to be seen! It's not fair at all when other people have to register and wait

OvariesBeforeBrovaries Mon 22-Feb-16 20:14:45

I came in here ready to say YABU but YANBU. If he'd had some sort of condition/illness that meant he needed to be seen urgently I'd understand it, but just for a prescription? No way. Sounds like they were sick of him and just wanted to get him in and out.

Hope your DD is feeling better soon.

Teenagecrisisagain Mon 22-Feb-16 20:16:31

Obviously I don't know him so can't say he wasn't I'll but he seemed well enough to have a go at them and insist unlike poor dd leaning on me with a temperature and feeling quite ill

I just couldn't believe they let him with no notes and not being registered ?

Teenagecrisisagain Mon 22-Feb-16 20:17:15

I'm not sure how it even works without someone's notes etc ? I'm surprised they were actually allowed to see him

TheCrimsonPleb Mon 22-Feb-16 20:19:13

It sounds like the squeaky wheel got the oil. Your daughter should have been seen first.

MunchMunch Mon 22-Feb-16 20:19:23

YANBU but I agree, they wanted to get rid of him probably so he wouldn't kick off but didn't mind pissing you off as you were no doubt a lot nicer even when you complained.

Teenagecrisisagain Mon 22-Feb-16 20:21:02

It's just one of those things that I expected a wait but only behind people actually registered and meant to be there ! Not someone just walking in randomly and insisting !

Janeymoo50 Mon 22-Feb-16 20:23:06

Not fair on you but I think they were trying to diffuse a potentially worsening situation. I wouldn't formally complain because it seems a really random situation they were dealing with but unfortunately you suffered because of it. Hope DD is soon feeling brighter.

Gobbolino6 Mon 22-Feb-16 20:28:20

They could simply have been flustered, or they could have had suspicions about him of which you were unaware. Frequently we get bulletins about drug seekers or people wanted by the police posing as temporary residents, often presenting false details.
I've only dealt with one, who went straight to a GP.

Floggingmolly Mon 22-Feb-16 20:38:27

Of course he shouldn't have. Hope your dd is ok flowers

arethereanyleftatall Mon 22-Feb-16 20:38:30

I've worked in customer service, and the advise is always to get rid if wankers as quickly as you possibly can. Give then what they want, move on. Not particularly fair though.

Borninthe60s Mon 22-Feb-16 20:41:14

Could have been someone with a mental illness or something life threatening that needed to be dealt with. Admittedly it wasn't handled well but you got seen. One day there'll be no NHS. Enjoy it whilst we have it.

squiggleirl Mon 22-Feb-16 20:42:21

I do understand you were concerned about your DD, but a man showed up at the surgery thinking he had an appointment. This was a surgery he should not have been attending, but was insistent this was where he needed to be. He kept arguing with 2 receptionists, and insisted this was where he was supposed to be and that he needed a prescription. Even when it was explained to him he wasn't in the right place, he continued to argue, and insisted on staying.

This man sounds very confused. Confusion, agitation and irritability can be symptoms of very serious life-threatening conditions, and I wouldn't be assuming he was just behaving this way to avoid queuing.

BertPuttocks Mon 22-Feb-16 20:43:05

It's possible that they assessed the potential risk of him kicking off in the presence of a young child (dd) and decided that it was safer to let him go first.

I hope your dd is on the mend soon. flowers

MrsDeVere Mon 22-Feb-16 20:45:36

Message withdrawn at poster's request.

goodnightdarthvader1 Mon 22-Feb-16 20:45:39

Confused, or a twat. They should have called the police. YANBU.

Maryz Mon 22-Feb-16 20:47:33

I bet there was a lot more to this than you know.

If someone is determined enough to go to a new surgery, miles from home, with no notes and no appointment, and is willing to stand and argue and insist he is seen, then imo it's one of three things:

(1) he's going to cause trouble, and he needs to be dealt with
(2) he's really ill, and he needs to be seen
(3) he has mh issues, and isn't thinking rationally, and so needs to be seen.

Your six-year-old didn't get more ill by having to wait. She would have been very badly affected if he had been allowed to cause more trouble, possibly ending up being violent, hurting someone, smashing up the surgery, whatever.

I think the receptionist probably followed the least worst course of action, and if I were you I wouldn't complain.

Teenagecrisisagain Mon 22-Feb-16 20:47:36

Obviously I'm not an expert and it's possible he could have been ill but he looked decidedly pleased with himself as he walked out with his prescription. If he had been seriously ill I would have thought the GP would have realised rather than just giving a prescription

I expect it's more a case of what another poster said that they just didn't want him getting angry and really losing his temper in front of others

We had to wait a long time anyway and yes we were lucky to have been seen but it just really really irritated me

Lynnm63 Mon 22-Feb-16 20:48:47

I wouldn't complain as the GP surgery might decide your family isn't worth the grief and deregister you. I've known it happen to other people

goodnightdarthvader1 Mon 22-Feb-16 20:49:25

This is why people act like entitled twats, they know they'll get their way.

BillSykesDog Mon 22-Feb-16 20:50:34

Could he have been a traveller? Some trusts have funny guidelines about seeing travellers which sometimes do involve seeing them immediately without an appointment. Even then though they should have exercised a bit of sense.

Teenagecrisisagain Mon 22-Feb-16 20:51:02

Would they really deregister us if I complained lynn ? Surely that couldn't be allowed ?!

MillionToOneChances Mon 22-Feb-16 20:51:29

Were you told which doctor you were waiting for? Perhaps he saw another GP who wasn't running so far behind?

I suspect they felt it best to assess him as soon as possible.

Teenagecrisisagain Mon 22-Feb-16 20:52:39

I don't think he was a traveller. He was possibly Somalian I think but tbh I don't think it makes much difference he was just really rude regardless of nationality

Teenagecrisisagain Mon 22-Feb-16 20:53:13

All the doctors were running late they said they would just got us in where they could with whoever was available

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