So, our washer dryer stopped working about 2 weeks ago. It would get to mid-cycle and then stop working and all the lights on the display would be flashing. We called a repair man who came out to see it, said it needed a new PCB board (main computer circuit). Me and DH debated the relative benefits of fixing it versus replacing the washer dryer but as the machine isn't too old (coming up 5 years old) and the fact that money is tight we thought we would try and fix it as a new washer dryer would be about £400-500. It's taken a couple of weeks for someone to come out and do the repair as there was a delay getting hold of the part and also we have had to fit the repair appointments around mine and DH's work schedules. However man came to do the repair yesterday morning and replaced the part. In total for call out, new part and labour we have spent £160. So we put the machine on yesterday after the repair man left (rather excitedly as was fed up of the laundrette trips and with a toddler we aren't short of laundry!) and mid-cycle it stopped working and all the lights on the display started flashing again. So, exactly the same issue as before. We called the company back and the repair man came out again that afternoon. He basically spent half an hour looking at it and said he didn't know what the problem was and will take it away to look at. We haven't heard back yet.
My concern is that we've spent quite a lot of money for a replacement part but the original problem is still there, so I'm questioning if that part ever really was at fault and if so whether we've wasted money replacing the circuit board unnecessarily? Also I'm worried we are still going to have to spend money out on another repair or buy a new machine if it's unfixable. If I knew we were going to potentially incur two repair bills I would have been more inclined to replacing the machine in the first place rather than repairing it. Where do I stand on this? They a family-run company so I don't want to be unreasonable (and the repair man was very apologetic about the ongoing issue) but I also am worried I've wasted a lot of money here.
Please or to access all these features
Please
or
to access all these features
AIBU?
To ask for my money back?
22 replies
KitKat1985 · 13/02/2016 12:58
OP posts:
Newsletters you might like
Please create an account
To comment on this thread you need to create a Mumsnet account.