To think waitrose should give you the best deal on 3 for 2 not make you go through the checkout separately

(20 Posts)
mpje Thu 11-Feb-16 14:51:20

They have a huge amount of veg on 3 for 2 at the moment.

I bought 3 cavero nero for 1.25 each and 3 PR papaya for 2.85 each.

Was expecting to get one CN for free and one PRP for free. But no, I had to complain to CS for a refund. I know sainsburys don't make you do this, seems funny that waitrose do. When lots of their veg is on 3 for 2 it isn't clear that the 3 for 2 is on all veg not just one variety.

OddSocksHighHeels Thu 11-Feb-16 15:55:56

I thought this was the same everywhere with offers like this? 3 for 2 means cheapest free so if you buy 6 and get 2 free then it will be the 2 cheapest.

LemonySmithit Thu 11-Feb-16 16:28:36

Message withdrawn at poster's request.

MsJuniper Thu 11-Feb-16 16:29:34

No I think YANBU. I hate it when shops do this.

whois Thu 11-Feb-16 16:41:09

It's annoying. Boots do every 3rd item free so for 6 things costing 10 9 8 4 4 2 you'd have for the 8 and 2 item free.

ilovesooty Thu 11-Feb-16 16:43:03

I imagine you must have been traumatised.

openthecurtains Thu 11-Feb-16 16:44:27

YANBU. most shops have changed over to doing the way you expected - eg the Boots computer arranges them in descending order of price and gives you every third item free so you get the best deal on their 3 for 2s. I think they changed over as otherwise people were splitting their basket and putting it through the till in more than one go so it was costing the shops extra time.

RufusTheReindeer Thu 11-Feb-16 16:45:06

whois

Just about to say boots...they seem to be able to manage it

abbsismyhero Thu 11-Feb-16 16:45:31

self serve checkouts are a bonus in these scenarios just put through the offer you want

OddSocksHighHeels Thu 11-Feb-16 16:46:05

What's a cavero nero anyway?

Theoretician Thu 11-Feb-16 16:52:43

YANBU. I've had this with Waitrose before and thought the same thing. If they have an offer, they shouldn't calculate it in such a way you pay more putting it through the till in one go than you would if you split it up.

Theoretician Thu 11-Feb-16 16:53:50

I thought this was the same everywhere with offers like this? 3 for 2 means cheapest free so if you buy 6 and get 2 free then it will be the 2 cheapest.

How is it reasonable that you pay more for buying 6 than if you bought 3 twice?

gandalf456 Thu 11-Feb-16 16:57:01

They don't mind on principle. It's just their computer system can't handle it

EeyoresTail Thu 11-Feb-16 17:00:04

I worked in 2 big high street chains over 10 years ago. If they were able to do it then (which they were) then Waitrose should be able to do it now!
I have boycotted Clintons for a couple of years now as they tried to do the same to me. I emailed their "customer services" saying they were conning their customers. The response I got back was basically "we know and we shall continue to do so!"

hufflebottom Thu 11-Feb-16 17:00:26

It's usually the cheapest item free and usually people won't buy 3 of the same fruit or veg item and buy 3 different ones. (May just be me)

TattyDevine Thu 11-Feb-16 17:24:25

Not helpful but this is definitely a First World Problem grin

gandalf456 Thu 11-Feb-16 18:42:09

They are not famous for their i t. It won't be a customer service issue as such, although I agree the system impacts on it it. It's's just computer-y crappiness on their part

ilovesooty Thu 11-Feb-16 19:55:05

OddSocks it's cavolo nero and it's like kale. I don't think I know what a PR papaya is though.

gandalf456 Thu 11-Feb-16 20:06:26

this could go on overheard in Waitrose

whatwoulddexterdo Thu 11-Feb-16 20:18:33

I wish your problems were mine

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