To think the library is a bit wrong here?

(18 Posts)
Natsku Thu 11-Feb-16 11:09:36

My local library has just made me pay for a book (full price) for water damage reasons (which must have occurred in the drop-off box as I returned the book when the library wasn't open but I know it can be a risk putting a book in there) but I honestly don't think the book looks that bad. I don't see why they can't still keep it in circulation, I've seen books in the library in much worse condition than this.

ThroughThickAndThin01 Thu 11-Feb-16 11:12:51

Hope it was worth it. Bit expensive if you only read the first page grin.

It doesn't look that bad to me.

Chattymummyhere Thu 11-Feb-16 11:19:43

They let you keep the book right? Can't expect you to pay full price and keep the book.

Natsku Thu 11-Feb-16 11:21:35

Yeah they let me keep it. The librarian asked "So would you like to take the book then?" Yes I bloody well would after paying for it! But I'd much rather not pay for it and have them put it back on the shelf for others to read.

ZiggyFartdust Thu 11-Feb-16 11:23:18

If the water damage occurred in their drop box they are liable for the damage, not you. The facility should be protected against rain, thats the whole point of having a drop box.
I wouldn't have paid for the book at all.

scarfaceace Thu 11-Feb-16 11:28:54

Was there a sign that said you use the box at your own risk, or something along those lines?

Namechange02 Thu 11-Feb-16 11:29:42

*If the water damage occurred in their drop box they are liable for the damage, not you. The facility should be protected against rain, thats the whole point of having a drop box.
I wouldn't have paid for the book at all.*

This. Why did you pay? Cheeky library assistant! Either their drop box is waterproof or it isn't and they stop people using it. I know they don't much like drop boxes but I always use them because I can go when I like and not just when they are open.

I'd go back and ask for my money back.

Namechange02 Thu 11-Feb-16 11:30:40

Was there a sign that said you use the box at your own risk, or something along those lines

Query if such signs are enforceable, despite their frequency of use.

gleam Thu 11-Feb-16 11:31:39

Take a photo of the book just before you use the dropbox next time.

In fact I'd ask them to check that it wasn't full of water.

Natsku Thu 11-Feb-16 11:36:49

There was a sign saying books are left at your own risk, though I even put it inside a bag (not fully waterproof though) so must have been really wet in there. I accept that it was my risk putting it in the box, just don't accept that the damage is bad enough for them to have to take the book out of circulation.

Didn't dare not pay - what if they took my library card away?! I neeeed library books

gandalf456 Thu 11-Feb-16 11:39:13

I think it's cheeky, too. It's up to them to keep the box usable. How are you to know? What if the book had been damaged while you were in
the library through no fault of your own? Would they have charged you then? Of course not!

GruntledOne Thu 11-Feb-16 11:42:48

It looks like a number of my books that have got wet in the bath - not (usually) dropped right in the water, but they've got damp from my wet hands when I was reading, or I've put them down onto a wet surface or dripped on them or similar sad. Some of them are still going strong years after immersion.

Gobbolino6 Thu 11-Feb-16 11:50:11

I wouldn't have paid. Sign or not, it's their fault the book was damaged and I'd be prepared to fight. [Grin]

vestandknickers Thu 11-Feb-16 11:51:47

Was your book the only one in the drop box? If they know this is a problem, then yes they are being cheeky.
If, however, you are the first person to use this excuse then you can understand them insisting that you cough up!

Namechange02 Thu 11-Feb-16 12:01:18

Sorry even with the sign they are being cheeky and I'm really not sure it's remotely enforceable especially for their property, and since the Consumer Rights Act came into force last October (consumer notices have to be fair, it's hardly fair to provide a service and then say if people use it it's their own fault). If they know the box gets full of water they are at fault. Seriously, I'd go back and complain. Say you've taken legal advice and they are on a sticky wicket.

Natsku Thu 11-Feb-16 12:20:44

Was your book the only one in the drop box? No idea.

Not in the UK Namechange02 so no idea what the consumer rights rules are here.

The worse thing is, I only put it in the drop box because it was late and I didn't want to rack up even more late charges but the day I went in there again and they told me I need to pay for the book they were also have a 'late fee forgiveness day' and got rid of all my late charges! I think the universe must hate me grin

Crinkle77 Thu 11-Feb-16 12:55:01

Thay are BU and I say that as someone who works in a uni library. It doesn't even look that badly damaged. If they provide a facility for you to drop books off outside of opening hours then the responsibility should be on them to make sure it is waterproof.

AlpacaPicnic Thu 11-Feb-16 13:06:20

As a library staff person, I would say that, imho, that book is not too damaged to still be read. We would mark that as 'Condition noted' as put in back to get a few more issues. If it was an unpopular book we would withdraw it, but I wouldn't have made you pay for it.

Go back, take your receipt and ask nicely to speak to a manager. You shouldn't be penalised for trying to do the right thing.

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