We bought a iSafe Joie car seat .... all good (nicely padded seat, good recline etc.) except one of the indictors for safe installation is broken.
Husband duly videoed attempted installation and the problem exactly as requested - told to return it. In order to return it he had to fill in a form - without the form they won't accept a return. Car seat sent back 2 weeks ago.
Apparently that form means that the fine print gives them 28 days to attempt to repair said car seat. After that they will consider whether they should replace it.
I had a very frustrating conversation in which she banged on about their terms and conditions - and I kept pointing out the existence of the Sale of Goods Act. She admitted she isn't a lawyer (I used to be) but every time I tried to explain that actually their terms and conditions do not overwrite the Sale of Goods Act and certain customer rights re internet sales - she said she would not be spoken to like that!
And apparently her manager was off the floor - so I wasn't allowed to speak to him / her! To be fair she said she would feel the same .... but doesn't acknowledge the customer's rights to have a replacement car seat sent out.
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AIBU?
AIBU to expect Kiddicare to replace a defective car seat and warn people about their lousy customer service
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chococappucino · 10/02/2016 11:37
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