To ask for an exchange?

(17 Posts)
LemonySmithit Fri 01-Jan-16 16:43:17

Message withdrawn at poster's request.

zombiesarecoming Fri 01-Jan-16 16:58:46

Not unreasonable to want a replacement for something that doesn't work

But if it was discounted as a return they won't have another return to exchange it for so if you want to exchange for new and unopened then you will have to pay the difference I would think

LemonySmithit Fri 01-Jan-16 17:00:38

Message withdrawn at poster's request.

BlueJug Fri 01-Jan-16 17:03:12

You could probably have your money back - certainly if it is faulty - but they won't give you a new one to replace a customer returned one. You paid a discounted price for a tablet that was not new-in -box.

You have a right to a working tablet or your money back.

Littleallovertheshop Fri 01-Jan-16 17:04:22

YABU - I'd expect to pay the difference.

ThinkAboutItTomorrow Fri 01-Jan-16 17:06:30

Give them a chance to fix it maybe. I've always found john Lewis tech help pretty useful.

LemonySmithit Fri 01-Jan-16 17:59:35

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EduCated Fri 01-Jan-16 18:04:00

Hmm, did you not essentially buy it as seen? When I worked in a shop, anything that was reduced due to being faulty (and being opened may have been counted as a fault) became non-returnable, but we always explained that to the customer.

And that was clothes - don't know if being a tech thing would make a difference, when it was a fault you couldn't really have seen?

LemonySmithit Fri 01-Jan-16 18:09:25

Message withdrawn at poster's request.

StrictlyMumDancing Fri 01-Jan-16 18:15:01

edu stores may state that but buyer's statutory rights overrule that. you can only refuse a return when the specific fault is mentioned beforehand. we had this issue with ikea having bought a 'slightly damaged non returnable' unit - turned out half the pieces were missing which was very different to the described minor damage. we got our refund.

EduCated Fri 01-Jan-16 20:39:09

Makes sense, Strictly

19lottie82 Fri 01-Jan-16 22:55:48

JL are usually quite good with these kind of things, I'm sure you won't come away disappointed.

LemonySmithit Sat 02-Jan-16 11:16:17

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StrictlyMumDancing Sat 02-Jan-16 11:30:52

Yay! good for you and good on JL!

Griphook Sat 02-Jan-16 11:35:54

John Lewis are quite good with things like that.

CallieTorres Sat 02-Jan-16 11:36:58

That's fantastic service from jl

sashh Sat 02-Jan-16 13:05:40

so if you want to exchange for new and unopened then you will have to pay the difference I would think

No you don't, it's called 'loss of bargain' - you are OK to exchange and legally entitled to something that works.

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