About a year ago I had a gp appt that I had to reschedule but due to miscommunication between the receptionists I ended up with a 'dna' on my notes. Apparently after three you have to leave the surgery. I asked them to take it off, they would not
Yesterday I was meant to have an appt. on Monday I'd received a text reminder (as I always do) and it said 'if you need to cancel text CANCEL to this number' which I did.
I've always phoned before but seeing as they always send these texts (and also ones asking for feedback) I thought I'd do it as was in a rush and it was easier than being on hold on the phone.
I got a shitty phone call today. Apparently I did not attend again. I explained I had replied to the text so I had in fact cancelled as per the instructions in the text to which the receptionist shouted at me "you shouldn't have done that. We don't get the texts you are always meant to phone" wtf??? Why send them then. She then proceeded to tell me one more 'dna' and I have to find another surgery
They can't do this can they? And what is the point of them sending these texts if they are useless.
AIBU to be fuming about this, the way I was spoken to and these two undeserved 'dna' on my notes?
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AIBU?
Doctors appointment 'did not attend' on my notes
51 replies
Waitingimpatient · 21/10/2015 11:35
OP posts:
VocationalGoat ·
21/10/2015 11:46
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Message withdrawn at poster's request.
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