So, a couple of weeks ago, we ordered a kitchen appliance which was delivered by Yodel. Ordered on Monday, arrived, as per tracking info, on Wednesday. We were impressed with the product and ordered another one from the same supplier, as a gift for someone moving into a new home.
Ordered on Monday, Tracking page indicated it was en route and we waited for an update to the info. No update appeared after three days, so I contacted Yodel who told me the item was 'missing' and to contact the supplier. Supplier instructs Yodel to carry out a search for the missing item, which is unsuccessful, so a replacement is dispatched on 'expedited delivery', still with Yodel.
I follow the tracking page which indicates that the item is out for delivery this morning at around 10 am. So, DH and I make sure that one of us is always around the living room so we can see when the vehicle pulls up. Except that by 20:15, there is still no sign of the parcel. tracking page is still showing it as 'en route'. At 20:30, I check tracker page again and this time it has updated - it now says the parcel was delivered at 13:04! IT WAS NOT! We were here the whole time. It is a huge parcel, so absolutely not something that could be accidentally posted through the wrong letterbox. There are no similarly named roads in the area, indeed, our road name is totally unique, so it cannot have been delivered to, for example, Acacia Avenue rather than Acacia Street. The update was made too late to contact either the supplier or Yodel until Tuesday now, so we are still unable to hand over this gift to the recipient.
AIBU to begin to wonder about the honesty of the staff at our local Yodel depot? This parcel is just too big to 'go missing', and now today's episode has really got me wondering. I am fuming.
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AIBU?
Yodel, again!
10 replies
stupidgreatgrinonmyface · 30/08/2015 00:07
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