DS came home from nursery sunburnt to f**k. AIBU?

(188 Posts)
MamaBear89 Fri 12-Jun-15 00:01:44

Hi there. Long time lurker, first time poster.
Yesterday, my son went to nursery. I dropped him off around 8am and went to pick him up at 5:30 as usual.
When I went to pick him up I immediately noticed he was heavily sunburned.
I coat him in factor 50 when I dress him in the morning, and (as per the nursery's rules) I send my son in with a sun hat and a bottle of sun lotion.
The woman working at the time said "oh, I don't know how he got that burned as it's been really cloudy, and so we haven't bothered applying lotion".
Not only that, but for the final hour/90 minutes of the nursery day, during which my son was inside, the nursery worker admitted that they had "watched his burn get worse and worse". Obviously, as with any burn, sunburn will continue to burn and needs immediate cooling and treatment, but this was not given.
My son was so severely burned that he's had a raging fever for the last 24 hours, is in pain with his burns, and is suffering from sunstroke. He's miserable and cuddly and very grumpy, which is understandable.
I'm absolutely livid. My son loves nursery, though, and is due to stay there until he starts nursery at the local primary in September. It would break his heart if I just pulled him out until September, so I don't want to just pull him out and be done with them, but I'm absolutely livid at the sheer negligence they've shown.

My intention is to inform the nursery that I'll be making a complaint to the LEA and then following through with this.

AIBU by being so angry? Or would you agree it's justified?
And AIBU by taking the complaint to higher authorities, or should I just let the nursery deal with it?

Any input would be greatly appreciated

MamaBear89 Fri 12-Jun-15 00:02:35

Just as an FYI, this is the condition he came home in.

NeedsAsockamnesty Fri 12-Jun-15 00:04:22

Why didn't you use the all day stuff?

IAmAShitHotLawyer Fri 12-Jun-15 00:04:32

I am sorry to hear this and sorry your son is feeling so ill.

I think the very first thing that you need to do is have a meeting with the manager, ask how this has happened and ask them what they intend to do to stop it from ever happening again.

And if I didn't get the answers I wanted, I'd be taking it further.

AndNowItsSeven Fri 12-Jun-15 00:04:52

No yanbu that's appalling, I would speak to the nursery manager tomorrow and take it from there depending on how she/ he deals with it.

petalsandstars Fri 12-Jun-15 00:05:54

I would be livid. Yanbu

CurbsideProphet Fri 12-Jun-15 00:06:05

Ooooo gosh those arms look sore, the poor thing.
As far as I am concerned UANBU. Everyone has surely seen on the weather reports that UV levels are high this week.
I'm genuinely shocked they admitted firstly to not putting cream on, then that they just watched the burns get worse without taking action. Very poor.

IAmAShitHotLawyer Fri 12-Jun-15 00:06:06

NeedsAsockamnesty

1. The all day stuff doesn't give complete protection and only lasts 8 hours anyway.

2. Your post is very unhelpful

LaLyra Fri 12-Jun-15 00:08:09

You need to complain to the nursery because the staff are obviously in need of training due to the cloudy comment and watching the burn get worse. If they didn't top up any of the children then you'll likely not be the only one complaining.

I'd go through the nursery complaints procedure before going higher/further if they didn't seem to be taking it seriously.

CurbsideProphet Fri 12-Jun-15 00:08:33

Do the children not have to wear a hat outdoors? I occasionally do supply at a pre-school and they put sun cream on the children twice, plus they all have to wear a hat outside (hats are provided).

MamaBear89 Fri 12-Jun-15 00:08:50

I didn't use the all day stuff as I find that it irritates his skin, not that it makes any difference as the nursery state that if they are sending children out in the sun they will use the lotion provided. My son was in their care with appropriate products to be applied, as per the nursery's own rules.

MamaBear89 Fri 12-Jun-15 00:10:42

CurbsideProphet

Yes, they are supposed to wear a hat. These are not provided by the nursery, parents provide them. My son had his hat in the box, however the nursery didn't feel it appropriate to give this to him.

Muddymits Fri 12-Jun-15 00:11:33

That is bad, poor mite.

Your anger is justified, you followed policy and they didn't. They then dealt with it badly.

I would meet with the manager asap and go from there.

WorraLiberty Fri 12-Jun-15 00:11:36

That's dreadful OP

I would take the complaint all the way.

Poor thing, hope he's feeling better now.

IAmAShitHotLawyer Fri 12-Jun-15 00:11:40

OP - ignore that poster, you haven't done anything wrong at all.

Speak to the manager tomorrow. As other posters have said, they should be taking your concerns seriously and you need to know what they are going to do about it, preferably providing proper staff training and making sure procedures are in place whereby the application of sun lotion has been documented and so can't be missed.

textfan Fri 12-Jun-15 00:12:20

Message withdrawn at poster's request.

NeedsAsockamnesty Fri 12-Jun-15 00:12:42

It's not really that unhelpful. 8 hours of protection is better than 50 minutes.

Ultimately sun protection is something that you can not rely on someone else to do if they are also with a handful of other staff looking after 30+ kids.

Loads of nurseries won't even let you send it in with them

NeedsAsockamnesty Fri 12-Jun-15 00:13:46

Just seen your update.

If they say they will reapply it then they should

hazeyjane Fri 12-Jun-15 00:14:59

That is shocking, definitely complain.

IAmAShitHotLawyer Fri 12-Jun-15 00:15:06

8 hours of protection applied at 7.30 runs out at 3.30.

Nope. Still not helpful.

FanjoForTheMammaries Fri 12-Jun-15 00:15:49

Are you happy with them otherwise?

Is it their first mess up?

If so I would be inclined to have a meeting with manager and discuss how it can never happen again and give them another chance.

Although obviously it is not acceptable. Poor wee thing.

IceBeing Fri 12-Jun-15 00:16:33

really bad from the nursery there. I would be furious. My Dh would probably be suing them.

DoJo Fri 12-Jun-15 00:16:50

Loads of nurseries won't even let you send it in with them

But the OP's does and has a stated policy that they will apply it. If they can't be relied on to do so, then they need to make that clear to parents, not just allow children to burn.

coolaschmoola Fri 12-Jun-15 00:16:52

Blaming the parent who did everything as requested over the nursery who clearly failed to do what was required Sock?

The point is the cream and hat were provided as per nursery requirements - the fault is all theirs.

Op I'd be LIVID. Straight to the manager in the morning. I'd also ring 111 if he doesn't improve.

Purplepoodle Fri 12-Jun-15 00:19:02

Make sure you print your photos off and take them with you tomorrow. I would be storming down there tomorrow. It's completely neglectful and a child should never get burned. My nursery coat each child in cream before going outside.

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