I used to love them. I have spent thousands with them over the years, and they never let me down before. But they seem to have lost the plot.
May 6th, I ordered 2 childrens books for a school project. popular, mainstream, buy them anywhere books.
May 14th, I check my orders, and see that they are scheduled to be delivered sometime in June - bollocks to that, I need them for the project - I get onto live chat, who have previously always sorted any problem out for me straight away. They apologise, and promise to despatch that day for delivery Friday 15th.
Today (well, yesterday now), Monday 18th, still no books, not despatched. I contact live chat again, who promise to despatch today. Very sorry for the inconvenience and all. I've been checking my orders all day, at 8.00 pm the order was still not despatched, not even 'preparing for despatch'. I have spent the whole evening in increasingly desperate live chats, and they are just lying to me now. At 11:30 pm, an operator was still swearing that the order would be sent that day, and they despatch up til midnight (really?). I pointed out that there was only 30 minutes left, and the item wasn't even preparing for despatch. He still swore up and down that it would happen. At midnight, the date of dispatch changed over to the 19th. The next operator cheerily quoted this to me, and refused to respond when I said I'd been promised despatch the day before. He then cut me off. The next operator did the same.
Do Amazon still deliver books? I feel like I could scream. 12 days! and the project won't get done.
Have Amazon gone crap? :(
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To wonder what the hell has happened to Amazon?
113 replies
CanisSapiens · 19/05/2015 01:12
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