Having received a promotional card from Harvey Nichols by post with an offer of a free gift with a purchase of two products I made my way across the whole town to stock up on my favourite brand skincare. Had a little chat with the assistants, bought my creams, discussed the gift. Then given a bulky looking shopping bag, helpfully packed by the assistants, arrive home, open a bag and voila! There is no gift! The bulky thing was an empty bag, one part of the gift, but all other items - 6 or 7 of them are not there! It didn't occur to me to check the bag on the spot, as I thought of the sales assistants as professionals. I rang them up, they did not apologise, just told me to pop back in! That would be another 4 hours of my life to waste, and at least another fiver or more on public transport! Plus I am on first trimester of pregnancy, travelling on buses is actually making me sick! On the other hand, it was a free gift, so I can't really demand much? But if it weren't for free gift or for the invitation by post, to be more precise, I wouldn't have travelled that far and would have done my shopping elsewhere, closer to home or at a more convenient time. And by the way, the gift was really good value! Can't help thinking it was a deliberate omission.
Has it happened to you? What would you do if it happened to you?
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AIBU?
AIBU to be fuming at Harvey Nicks beauty counter assistants?
18 replies
greenbean789 · 07/05/2015 00:30
OP posts:
TheAwfulDaughter ·
07/05/2015 00:57
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