Signed up with Virgin Media seven months ago for fibre optic broadband and tv, really pleased with the service, and then found out our landlady was selling our house.
We have ended up buying a new build property (long story) We knew that there was no fibre optic availability on the new estate yet but that broadband was available. No problem we thought, we will downgrade (who can see what is coming next?)
Oh yes there is broadband availability but not with Virgin Media. So we contact them to ask what next. They advise we close the account then talk to the finance department about how to repay them as we are required to pay until the end of the contract. Felt a bit put out by that- they can't provide the service but we still have to pay.
Anyway we come to terms with that only to find out tonight that we had to close the account because we moved BUT because we closed it and weren't in any arrears we cannot pay them back in instalments they want the whole lot within a month.
The only way to pay in instalments is to let it go to debt collectors.
I am so angry. My husband has taken to twitter to try to solve it but seriously I would like to throttle the person who wrote their policy!!!
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AIBU?
To be fuming at Virgin Media
60 replies
ImNotAFlower · 06/05/2015 19:21
OP posts:
Altinkum ·
06/05/2015 19:28
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vawnsm ·
06/05/2015 19:48
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