We have an LCD TV which we bought from John Lewis about 4.5 years ago. Some time ago (in years not months) we noticed a white band of light all around the screen but didn't really pay it much attention as it was only visible when the screen was black at the edges. A few weeks ago a friend pointed it out and said it was a fault with the TV. We'd been toying with the ideal of getting a bigger screen anyway, so we decided to upgrade to a new one.
Looking for new TVs I realised that the faulty one is still covered under the JL 5-year guarantee. I can't decide whether to claim on it as we've had the TV so long already and we're going to buy a new one anyway. I'm torn over the ethical side of this as I love JL and don't want to take advantage of their good guarantee, which I feel should cover the TV for when it's unwatchable, not because we've found out the white strip is a fault after all.
Also JL will want to take the TV away for repair first (which is unrepairable) and then we'll have to negotiate using the replacement value towards a different TV rather than a straightforward replacement. So it won't be a simple as going in and choosing a new TV. I guess it also depends whether JL will have to fork out for the replacement or if they'll reclaim some of this from the manufacturer.
Am I overthinking this?
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Do I claim under guarantee for this fault with our TV? Moral dilemma
23 replies
chicaguapa · 21/12/2014 12:50
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