Probably going to get handed my arse now but I'm so upset I am crying and need to vent
Got a voucher for £25 off Hello Fresh with an Amazon order back in July. Ordered a box, which cost me £11 after the discount. Then tried to cancel but its really hard to do so. Even harder on a phone screen which is my usual method of internetting - it involves tiny print and multiple clicks and ticks in tiny boxes (presumably its intentionally hard to cancel to make sure people keep getting boxes whether or not they want them), so I ended up pausing the deliveries for 2 months with the intention of going back to cancel asap.
Things happened, I forgot to cancel, mea culpa.
But today I got a PayPal notification that I'd paid them £36 for next weeks delivery.
No email from Hello Fresh themselves, to tell me a box was due or to offer me the chance to do a meal swap etc. I had no idea, the first I knew was when Paypal told me I'd paid for the fucking thing.
Within moments of getting the Paypal reciept I was online trying to cancel it but it wouldn't let me, so I emailed them but they claim its too late to stop the one that is being sent out NEXT FUCKING WEEK my arse.
I am actually weeping, we don't have thirty six fucking quid to spend on 3 meals at the moment. I'm self employed and my workload is low at the moment, we are on a £40 a week food budget, I simply cannot afford this box.
AIBU to think that they should email customers BEFORE a box is in transit to give them the chance to cancel, especially after a 9 week pause in deliveries?
Please or to access all these features
Please
or
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AIBU?
to think Hello Fresh are a bunch of utter robdogs and should refund me?
48 replies
barstewards · 02/10/2014 17:29
OP posts:
TigerTrumpet ·
02/10/2014 19:22
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