To think BT should take less than five weeks to sort my phone line?

[flingingmelon]

Five weeks, six engineers, dozens of phone calls. No phone, no internet, no TV. And of course the mobile coverage here is terrible.

Every single time the engineer potters around and announces that another engineer has hooked up our line to another house and a new one needs to be fitted. Every couple of days the woman handling our 'case' announces that another engineer is on their way. As yet none of them appear to have spoken to each other. It's like Groundhog Day.

DH has just snapped and emailled the BT CEO to complain. Wonder if he's as useless as his technical and customer service departments?

[kaffkooks]

It took them 6 months to set up our phone line so you've a bit to go yet! There are a lot of stories like this because the different parts of BT are unable to talk to each other. They have a monopoly in the UK so there is no impetus for them to improve. Go with another company if you can.

[magichandles]

This is exactly what happened to us when they did some work next door, messed up our junction box and then took the best part of a month to sort it. Absolutely useless.

[PoohBearsHole]

I'm not sticking up for the (have had more than our share of issues!!) apparently it's open reach. they aren't apparently part of bt.

emailing the CEO worked for me! his pa called me :O still, didn't egg fixed that quick :( then it happened again!!!

[flingingmelon]

Ooh, do you think we should email the open reach CEO instead? The PA for the BT CEO has been in touch.

I don't see how we can go with another company, aren't they in charge of all the physical lines?

[DrCarolineTodd]

You can get a phone line from Virgin instead - we have.