3 weeks ago went to farm shop on a huge and very well heeled estate outside town. Ordered a substantial number of bottles of raw milk to be collected this morning. (I had very reasons for doing so!)
Placed order with young assistant.
Go to collect today - no sign of order. Manager gave usual stuff about assistant usually being very good ... trade is always pretty quiet there and so he agreed that her being rushed wasn't the problem. The order was lost or not properly taken down. Assistant is a student and abroad, may not return.
He didn't seem too bothered by it all. Customer service at this place has been very sloppy before but once before it was properly dealt with.
Half a mind to email the manager to say that if we place another order a) can he confirm it by replying to the email and b) could he show some good will by giving us a few free bottles next time?
I wouldn't do this to some small, local farm shop. But this outfit is huge and successful. I understand a mistake has happened but it's the manager's couldn't care less attitude about one customer that's more annoying.
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AIBU?
to think that wealthy farm shop should show goodwill?
37 replies
Eleanor02 · 19/07/2014 11:28
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