I moved to a new hairdressers a few months ago and thought I'd found the perfect place - friendly, great cut and colour, good music, no posers, etc. I even wrote a 5 star review online using my real name to say how much I like them.
I had an appointment for a root re-touching last week. I arrived on time and was told to take a seat and that my hairdresser would be told that I had arrived.
Then I wait. And waited.
After 20 minutes, I asked the person on the desk (who was the owner) if the hairdresser knew that I was there. He went to check, came back and said she'd be another 5 minutes as the previous client had arrived late. No apology or anything.
My hairdresser finally arrived after 25 minutes and she was very apologetic and did a usual great job. However, I was rather put out that the owner seemed to blase about making me wait for a considerable length of time on a hot day. I realise it was down to the previous client being late, but had I been informed of that on arrival, I could have spent the time in the sun or looking in the shops, rather than sat in a hot salon.
I've been considering writing an email to the owner to say how I feel (reiterating that the hairdresser was lovely) but I don't know if I'm being unreasonable.
Advice please?
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Having to wait 25 mins at the hairdressers
29 replies
krystellie · 07/07/2014 19:41
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