to think companies which want your business shouldn't use 0870 numbers

(9 Posts)
kim147 Mon 16-Jun-14 12:34:39

Especially if you want to book something with them.
10p a minute (more from a mobile) for the pleasure of booking with them and sorting something out.

Why do they do it?

Appletini Wed 18-Jun-14 00:24:05

You need saynoto0870.com - always check on there before calling the pricey numbers.

mumteedum Wed 18-Jun-14 07:34:16

I think there's a new law coming in soon which means they have to give alternative to premium number but as pp says always try sayno first.

kim147 Wed 18-Jun-14 10:32:51

I just don't get it - they want my business but want me to pay a lot more to get it. It just puts me off and makes me go somewhere else.

specialsubject Wed 18-Jun-14 10:56:29

quite a few packages give free 0870 and 0845 numbers; it is 0844 and 0871 that always cost big time.

try saynoto0870, or ring them and say if they want your business, they need to call you back.

missw88 Wed 18-Jun-14 11:16:01

Completely agree with OP on this, but good news- the new regulations came in on 13th of this month, so by now, any companies that have phone lines for you to call them about something you have already purchased from them (that's the loophole) should have an alternative number to the 0844/0870 etc expensive lines. This new number will usually start with 03 and now be charged at local rate. It should also be advertised as prominently as the previous numbers. From what I've read at some point in the near future I believe that 0800 will also become free to call from mobiles too (hurrah!)

WhileWeSleep Wed 18-Jun-14 11:19:50

It's now a legal requirement to offer an alternative. Came out on Friday 13th.

morethanpotatoprints Wed 18-Jun-14 11:22:49

I always find the alternative number on the "sayno" website, it doesn't take long to find one.

sanfairyanne Wed 18-Jun-14 11:29:12

i wont call 0870 numbers or 0845 to buy anything
usually the buying numbers are free, its the ones for renewals or existing customers that charge
i use 'saynoto0870' or their free phone number for new customers in that case
will the 03 numbers be free if you have a 'free local/national' package?

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