To expect a delivery driver to deliver in to the house.

(32 Posts)
RedCountryRoads Wed 04-Jun-14 12:47:29

So I'm having some furniture delivered on Monday. The delivery driver isn't "insured" to bring the furniture in to the house. Not even the bedroom, just inside away from the elements so will be leaving it on a pallet for me to do with what I wish.
I don't even know if the pallet will be dumped on the roadside or it will make it to the drive.

Not the end of the world to me normally as I would happily rip the pallet apart and shift each bit of furniture separately but I'm 39 weeks pregnant and this is the Nursery furniture that I've been waiting 3 months for so don't really want to be lugging heavy things.

My family don't live close to help me and I've just moved so I don't know the neighbours to ask for help.
The company said they are happy to deliver on a Saturday so my DH can be there for a £100 charge which they reduced to £50 when I got a bit upset.

So AIBU to expect that a delivery driver should deliver in to the house? Especially as it is a baby company so should expect a pregnant woman to be waiting for the delivery.

SpringBreaker Wed 04-Jun-14 12:50:25

most drivers are only insured upto kerbside delivery. they can be sacked or sued if they tripped in your house, damaged a wall, or hurt themselves..

a lot of them will do it though if you offer them twenty quid or ask really politely.. but only some, not all

ask your neighbours for help.. offer a cup of tea.. its a way to get to know them

Lottiedoubtie Wed 04-Jun-14 12:53:18

That's crap, we've just had nursery furniture delivered, to the (upstairs) bedroom.

The company need to get insurance for it, if they are selling a product to people who can't actually lift furniture at the most common time of purchasing...

3 months? That's rubbish as well, we waited 2 weeks!

museumum Wed 04-Jun-14 12:56:03

I live in a second floor flat and would not buy from anybody who would dump my furniture on the pavement outside. No way.

BreconBeBuggered Wed 04-Jun-14 12:58:15

Never heard of anything like this. I couldn't even carry a dining chair from the kerb to my door, never mind serious furniture. Never seen any of my neighbours asked to carry their deliveries in by themselves either <curtain-twitcher>

D0oinMeCleanin Wed 04-Jun-14 13:03:17

I've had loads of deliveries lately. All but Argos took things to where I needed them, even the charity shop people. Argos brought them inside but couldn't take them upstairs because they weren't insured to carry heavy items upstairs.

I would ask the neighbours anyway. I'm sure they'd be happy to help. I've helped new neighbours move in if they are pregnant or elderly.

Paq Wed 04-Jun-14 13:04:05

Bizarre - name and shame?

Notso Wed 04-Jun-14 13:07:29

Apart from my sofas which where delivered into the sitting room, all other furniture has been left in the hall or I have managed to persuade them to bring it round to the back of the house into the dining room.

I would ask them exactly where they will be leaving it inside or outside and if it was outside I would cancel the order.

Wabbitty Wed 04-Jun-14 13:10:26

Don't name and shame - read your small print! We have been looking at ordering some furniture and have always made a point of asking whether the delivery charges include "to the room of our choosing" (and then when they say yes to that we make sure they realise there are stairs involved!)

Notso Wed 04-Jun-14 13:11:00

Argos are rubbish I had to specify a delivery time which I did 12-5. I went out in the morning, returned at 11 to find my bunk beds and mattresses left on the street outside my house.

RedCountryRoads Wed 04-Jun-14 13:11:30

I'll get the furniture first and then name and shame. I've only got a week and a half before DC is due so I don't want any more delays or problems.

I can understand them not wanting to take it upstairs. Fine, just dump it in the hall, at least it's inside then.

wrapsuperstar Wed 04-Jun-14 13:11:49

Yep, name and shame. Our nursery list was with John Lewis and they happily delivered up some very steep stairs to the very room we needed the stuff in. We also got a big hefty nursing chair from Tesco and whilst they didn't offer to deliver right into the room, they were more than happy to leave it safely inside the door until DH got home to do the rest. wink

So that's two big UK companies who oblige. Very curious to know who let you down!

wrapsuperstar Wed 04-Jun-14 13:12:59

X-post. Bet I can guess anyway if other people's experiences are anything to go by. sad

I have less than a week until my second is due so I completely understand just wanting things to go smoothly at this stage! Good luck flowers

SmiteYouWithThunderbolts Wed 04-Jun-14 13:13:02

Wow, I've never even had to ask. Every time I've ordered something big, the delivery guys have just offered to take it to where it needs to go. Even the ruddy big heavy mattress I bought last month got carried right up to my bedroom for me. Blimey.

D0oinMeCleanin Wed 04-Jun-14 13:13:57

Bunk beds was what we ordered grin

I just opened it and had the children carry all the bits upstairs while I drank coffee directed them. They do come in handy all these extra small people my kids bringing round wink

They did ask when I ordered if I lived in a flat or if there were stairs involved in accessing my property, so I assume they have different delivery people for stairs hmm

DoJo Wed 04-Jun-14 13:14:42

It's crap, but as a short-term solution could you just cover it with a tarp until your husband is home to help? Not that that fixes the issue, but it could save you £50-£100!

BoffinMum Wed 04-Jun-14 13:18:38

Once he is over the threshold your own household insurance covers him.

Misspilly88 Wed 04-Jun-14 13:30:45

Just ask him to push it through the doorway.... ?

treaclesoda Wed 04-Jun-14 13:33:37

I've never heard of this. Any time we've bought furniture it has been delivered right into the house, in fact right into the appropriate room. I'm not surprised you are annoyed, that is horribly frustrating.

jacks365 Wed 04-Jun-14 13:40:51

I've just bought a new fridge freezer and the number of companies who specify they won't deliver into the house or up any steps is a joke. I made sure I bought from one who would leave in the correct place.

beanynamechange Wed 04-Jun-14 13:51:27

If they do dump it somewhere give your neighbours a knock and ask for help, I'm sure 99% of them would happily help you!!

PolterGoose Wed 04-Jun-14 14:43:15

I've ordered stuff and the small print has said kerbside only, but I haven't yet had a driver who doesn't ask where I want the stuff put. I wouldn't worry, chances are they'll bring it in for you.

lowcarbforthewin Wed 04-Jun-14 14:46:18

Yes, your household insurance covers him, even if his doesn't. It is a huge pain, I can understand not wanting to lug things up many flights, but leaving things outside is asking for trouble re damage from rain/theft etc.

grocklebox Wed 04-Jun-14 14:47:28

thats bullshit. They have to take the pallet away with them anyway, by law. They are just lazy moneygrubbing bastards.

GhoulWithADragonTattoo Wed 04-Jun-14 14:51:56

I'm sure they'll deliver it to the hallway. That's the worst I've known any driver do. Who would leave a heavily pregnant woman with her nursery furniture dumped on the pavement? No one I hope.

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