AIBU to refuse to pay my hotel bill?

(102 Posts)
WanttogotoDisney Sun 25-May-14 23:09:44

I'm staying in an expensive 5* hotel in Manchester. There is a wedding going on 4 floors below our rooms with a live band blasting music that is keeping us all awake. I've called to ask how long it is going to carry on for and have been told 1am! WTAF???? I've spoken to the manager who basically said tough, it's a wedding and some disturbance is to be expected in a hotel with a function room. Err...since when it is acceptable for a hotel to sell bedrooms in the knowledge that guests will be disturbed by wedding noise? If they'd told me when I booked the rooms last week that we would have to put up with disturbance I would have chosen to stay somewhere else.

AIBU to expect a substantial discount on my hotel bill since the hotel has not delivered what I was paying for - a decent night's sleep?

Leave?

You can't stay and not pay.

Bluelining Sun 25-May-14 23:12:24

When I read the title I was prepared to say YABU...

But I would be pretty angry too if I were you. Make a complaint, ask for a refund... Everything else failing a review on tripadvisor.

Littlefish Sun 25-May-14 23:12:51

Absolutely not unreasonable to expect a substantial discount. I would also phone down to Reception every half hour to log another complaint about the noise.

Is it possible for you to either record the disturbance on your phone, or ask for the night manager to come and listen from your room to acknowledge the noise.

Alternatively, I would be tempted to ring either 101 or the council noise team and report it.

drinkyourmilk Sun 25-May-14 23:13:25

I would certainly speak to the manager again, and raise it with the manager tomorrow when it comes to check out time.
I would be very annoyed if I were kept up till after 1am.

LadyOfLlangollen Sun 25-May-14 23:13:41

Yanbu. I would be furious and I would expect a huge discount.

1pm is extremely late and I would very worried about the guests making noise afterwards.

Good luck.

(I'd love to know how you get on)

WanttogotoDisney Sun 25-May-14 23:13:51

How can I leave? It's 11pm and I'm 200 miles from home with nowhere to go.

WanttogotoDisney Sun 25-May-14 23:15:48

The manager acknowledged the noise. He said there was nothing he could do about it.

randomfemale Sun 25-May-14 23:16:20

YANBU - How dare some skanky Mancs want to keep you from your beauty sleep in your 5* hotel. I suggest you shit the bed and steal the cosy fluffy towels. That'll show 'em! hmm

Littlefish Sun 25-May-14 23:16:47

Of course there is something they can do about it. He can go and tell the band to turn the volume down!

EBearhug Sun 25-May-14 23:18:19

I complained at a 5* hotel I was staying at for work (oh, those were the days...) for similar reasons, and I have a letter giving me a discount next time I stay.

Can't actually afford to stay there at my own expense, even with a discount, and don't work for that company any more, but you never know...

WanttogotoDisney Sun 25-May-14 23:19:16

Nice randomfemale! Are you having a bad night?

Frankly I'd be pissed off it was the Premier Inn but I expect a 5* hotel to be managed better.

Ziggyzoom Sun 25-May-14 23:19:22

Do NOT ring 101, it is a "non-emergency" police number, and though I feel your pain this is not a police matter!

expatinscotland Sun 25-May-14 23:19:29

Tweet about it. Now. And record it. FB it, too.

evelynj Sun 25-May-14 23:20:18

YANBU-premier inn gave me a free. Night when whitbreads Christmas party was happening in October. I'd've been much more pissed off if it was a 5* hotel

Littlefish Sun 25-May-14 23:20:29

Good idea about tweeting. Is it a hotel chain?

LadyOfLlangollen Sun 25-May-14 23:20:55

Is he the general managers or just one of the managers IYSWIM

There are only a couple of 5*hotels in Manchester - have you looked on tripadvisor? have other people had problems with noise?

He is lying if he says he can't do anything, he can give you your room for free. angry

LumionaMoonsplash Sun 25-May-14 23:20:58

I'd also leave and find a premier inn nearby with some beds. Fwiw, we were given the family room at BILs wedding, right above the speakers at the wedding disco. Because we were guests at the wedding we had no choice but to pay the £150 price tag for the night despite having a 6m old.

PancakesAndMapleSyrup Sun 25-May-14 23:21:34

Phone the council noise team?

PeachandRaspberry Sun 25-May-14 23:22:13

I second tweeting! Record it definitely- and get a clock in view of the camera.

expatinscotland Sun 25-May-14 23:22:40

Record it all. Tweet and FB now. Upload the clips of the noise.

WanttogotoDisney Sun 25-May-14 23:22:44

I wouldn't ring 101.

Urg....have resorted to watching the European election results! Dull enough that I may drop off eventually. I so needed a good night's sleep tonight.

Picturesinthefirelight Sun 25-May-14 23:23:02

If it was the Premier Inn you'd get their Good Night Sleep guarantee.

drinkyourmilk Sun 25-May-14 23:23:36

Can he move you to a different part of the hotel? Further away from the wedding?

Nocomet Sun 25-May-14 23:26:41

When we have had works Christmas does in posh hotels, their function rooms have been in the basement and well sound proofed.

Perfectly possible to have quite drink in a bar far nearer than any of the rooms.

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