To want a full refund on this car?

(20 Posts)

Bought it two weeks ago tomorrow. So far the trim has fallen off to show old glue, the back seat doesn't fold down (they agreed to fix it after ordering parts but heard nothing) and today engine didn't start and when it did eventually it coukd only reach 20miles an hour. Driving okay now but intermittent failure I do not want.

It is under warranty but I just want my money back.

dexter73 Tue 13-May-14 17:47:33

Did you buy it privately or from a company?

ruby1234 Tue 13-May-14 17:49:18

Tell the garage it isn't fit for purpose and you want a refund. 20mph is not a usable car.

A company.

BolshierAyraStark Tue 13-May-14 17:49:52

I think perhaps you need to give them an opportunity to fix the faults before asking for a refund.

Mine had a couple of faults when I bought but they were more than happy to repair them & the car has been fine since.

Thanks for replying btw. I'm so stressed. It's the most money we have ever spent on anything (except house).

I have a bad feeling about the company. How can they fix an intermittent fault? What else have they bodged?

LIZS Tue 13-May-14 17:52:30

I think you can reject it under the Sale of Goods Act - see www.tradingstandards.gov.uk/advice/problemswithvehicles-sum6.cfm

ruby1234 Tue 13-May-14 17:53:00

If you don't want to keep the car, don't let them keep fixing it! Just ask for your money back - go to Citizens Advice or Trading Standards for some help.

subtleplansarehereagain Tue 13-May-14 17:54:07

Call your local Trading Standards, they can help you. There are rules relating to how long you have had the car - sometimes it can be the dealer's responsibility to prove the faults weren't there rather then you having to prove they were.

Also, if you are in the AA, ask them for advice. You might need to get an independent report into the state of the car.

Thanks all. I'll try and call the AA tomorrow, and also Trading Standards.

WRT my rights, are there any circumstances where I can just 'change my mind'?

That isn't the reason, but if that was ultimately the bottom line then I can just go with my hunch that the firm are dirty and get rid.

WyldChyld Tue 13-May-14 19:25:36

Where in the country are you? I bought a car from a garage and ended up having very similar circumstances!

SW London. That ring any bells?

Not sure where the garage is actually as DH picked it up, so might be further out.

Schadenfraud Tue 13-May-14 19:28:50

I don't think you can just change your mind - there's no cooling off period when buying cars.
However, if they have promised to do something to secure a sale and then not done it they have failed to keep their part of the contract and that IS grounds for backing out.
I did once take a car firm to court (I had only paid the deposit though - when I went to collect the car they hadn't done the repairs they said they would. I refused to take it and demanded my money back. They said no)!

I won.

Isn't there a warranty?

Catflap1 Tue 13-May-14 19:31:05

My friend had similar probs with a car she brought from a garage, she called trading standands and got a full refund, call them now before the warranty runs out

WyldChyld Tue 13-May-14 19:33:18

Really sorry, Starlight, other end of the country!

I've literally just finished suing a car garage - under warranty, they have to repair sufficiently and I believe you can return and ask for your money back - check Sale of Goods Act. If you need any Trading Standards help, let me know!

Schadenfraud Tue 13-May-14 19:33:54

Sorry - just realised there is a warranty. Oops.

Yes, catflap is right - don't let them keep repairing it tip the warranty runs out!

subtleplansarehereagain Tue 13-May-14 20:14:51

You can't "change your mind" but you can reject the car - here is the advice from Which: www.which.co.uk/consumer-rights/problem/the-second-hand--car-i-bought-has-a-problem-what-are-my-rights

specialsubject Tue 13-May-14 20:50:12

reject it, and don't drive it again. There are lemons, and there is the dodgy cut and shut that you may have bought. Why is the trim loose and been reglued, I ask?

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