We've just got back from a two week break when we stayed in an airbnb flat. No real issues whilst we were there.
The host has sent through a payment demand for £250 (and given us a terrible review) stating that we left the flat 'filthy' and that the money is for extra cleaning (she's also claiming we stole towels and glasses which makes me furious).
We are a family of four (two under 4) and were there for two weeks so there was the usual dirt from that (toothpaste marks, crumbs in the fridge etc) but the flat was in no way 'filthy'. She claims that she does not expect to do anything more than a 'dust and a quick vacuum' when she gets the flat back. She does not pay a professional cleaning service (like all the other apartments we've used) but does it herself. She waited four days to return to the flat after we left.
We did a few quick cleans/wipe-ups whilst we were there but no deep cleaning: we wouldn't do this in a hotel and assumed that professional cleaners would be coming in before the next guests (and that we'd paid for this).
We're not sure how to respond to her demands: AIBU is refusing to pay for this? Is there any precedent/information on what airbnb expect? I can't find anything on their website - it's all related to hosts.
Thanks.
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120 replies
raisinbranwhole · 20/04/2014 20:38
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