Hmmm - I am normally a big fan of easy contact, but their email contact form is only two clicks away from their homepage. It took me about 10 seconds and I have never been on their website before. So YABU, but I understand the frustration of not being able to contact a company by the method you choose when you want to (particularly when in a justifiable bate already!).
My moan is 2-fold. Think I am about to go generic with my pods after some shoddy service from Yodel. I ordered my Nepresso coffee pods with instructions to leave the parcel in porch if I was out.
Well I have been in all day and I have just popped out only to see that the pods have indeed arrived but the parcel was just left half on my step outside my porch and looked as if it had been tossed there carelessly.
So then I go to send an email to let Nespresso know about their shoddy couriers - and where the heck is the email contact on their website? It is not at all clear and I've given up the will to search further. I could ring but am going out soon and am in rather a hurry and personally prefer email anyway.
Why not just provide a transparent email address? I think that has pissed me off more than the craptasticness that is Yodel.