Had a massage at the local Dove Spa today. The spa is in the local shopping centre, a few doors along from a soft play place you can leave your kids while you shop.
Ive had a massage there before and it was great, very relaxing. Today again the massage was fine, but all the way through I could hear children screaming from the soft play centre and it did not make for a very relaxing experience.
On my way out I complained to the receptionist and then the person in charge (who wasn't a manager, they had gone home for the day) and was essentially told 'what do you expect us to do about it? They said that if there was something wrong with the actual treatment then they could maybe resolve it or book me in for a repeat treatment, but as it was something out of their control, there was nothing they could do and i have to take it further with their manager/head office to see if they would do anything.
I explained that i would have expected that the wall was sound proof, given the nature of their business, if the noise was a problem (which it clearly is). I said that i understood that i was paying for the entire experience, not just the actual massage and that if i wanted to listen to kids scream whilst i was getting my massage, i would have paid a mobile service (a considerable amount cheaper) to come to my home and had it whilst my own child was in the room next door.
Last time i had a room on the other side of the spa and so maybe you cannot hear the soft play noise over there, if i had known this i would have requested a different room. They have a sign in reception asking clients not to bring their kids in so that they can maintain a calm relaxing ambience. That's a bloody joke if you can hear kids screaming through the walls anyway.
AIBU to expect a refund or a free treatment to make up for the fact that my experience today was ruined?
Please or to access all these features
Please
or
to access all these features
AIBU?
to expect a refund/free treatment?
35 replies
JRmumma · 12/04/2014 22:45
OP posts:
Maryz ·
12/04/2014 23:26
This reply has been deleted
Message withdrawn at poster's request.
Newsletters you might like
Please create an account
To comment on this thread you need to create a Mumsnet account.