To be FUCKED OFF with tesco?

(102 Posts)
MrsKranky Fri 14-Mar-14 22:33:27

Big Shop was due to arrive between six and seven tonight. Seven came and went, as did quarter past, and no word from Tesco, who are supposed to call or text if it's not on time. Half seven I called them, and they told me they'd look into it and call back. They called back to tell me that the driver had just called and had a puncture, and she was running an hour late. Fair enough.

Quater to nine and stil no shopping (takeaway had been ordered), so I called again. Don't know what's happening, they'll get someone to call back. Ten o'clock still no shopping and no call. Called again. Shop systems and phones are down, can't get in touch with delivery driver. Nothing they can do, but don't think we'll get our shopping tonight. Told them to cancel the order, want a full refund, and we'll never shop with them again. So he offered me a £10 voucher. Um no, because I won't be using it.

When were they going to let me know it was going to be so late? When were they going to tell me it wasn't coming at all? How long were we supposed to wait? What if we had somewhere to be? Or were waiting for nappies or formula?

Just got an email confirming our £10 voucher due to our dissatisfaction.

I am fuming.

MrsKranky Sat 15-Mar-14 20:14:47

Oh dear back I would have needed much more wine after that, but it is totally something I would do! I did offer to drive out to the van & get the delivery myself. I felt quite indignant about it at the time, but the customer service guy must have been trying not to laugh!!

whatever5 Sat 15-Mar-14 21:19:29

I also won't use Sainsbury's when the brought me my shopping at 8pm and all three meat items were use by that day

Didn't you phone and get a refund for the items though? I would do that and then freeze them.

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