Ok, I know I am BU. BUT I really need advice and this gets a lot of traffic.
I am sponsoring a training event for a week at a hotel which is providing training on teaching children with autism. When I signed the contract, it was for a minimum chargeable number of 63. The event is split in 2: 2 days and 3 days. Some people come for the 2 day, some come for the 3. I have 68 people registered for the 2 day but only 49 for the 3 day.
I told this to the hotel 2 weeks ago, when numbers were still unconfirmed. I didn't get a response. Today, they have called to notify me they are charging my card in full for the event, and when I asked them to break it down, they are charging me for the 63 for the 3 day event (£1650), even though I only have 48.
Now, I understand that the minimum promised number was 63, however I hosted an event and used this same venue in October and brought them £12.5k. Not to mention the hotel rooms people booked and how busy their restaurant was as a result. This time I have paid £1400 in hotel rooms just for people I am bringing, and I know several more have also booked and paid for their own. So a TON of revenue for them. I asked them to please please charge me for the numbers I have as this is NOT a money making event (for me)...it really isn't, and I don't have the extra money to pay them. They said no. I then told them the type of event this is but I have a feeling the person I was speaking to can't make these decisions because she said to come in to the office Monday to speak to them and for now she will just charge for the numbers I have.
PLEASE help me negotiate this with them. I really don't have the money to pay them. How can I get them to either a) let me off or b) negotiate it down. Ideas I have are: 1) I will sign another contract to host another event there within the next 6 months (promising them about £7000), 2) meet me half way: I am over numbers on one event, but lower on another?
Has anyone ever been in this situation or work in an area where a customer is?
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AIBU?
to think this hotel is being greedy?
115 replies
mandalaybay · 14/03/2014 20:51
OP posts:
amicissimma ·
14/03/2014 20:57
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Message withdrawn at poster's request.
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